Accommodations Manager

Trump Golf - Doonbeg; Doonbeg; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Regular staff appreciation initiatives

Discounts in Spa, Hotel & Golf course

Discounted staff and friends & family

Free Car parking

Opportunities to develop and grow

Job summary

Trump Golf - Doonbeg in County Clare is seeking an experienced accommodation supervisor to support the Executive Accommodation Manager in delivering a true five-star experience. The role focuses on staff training, SOP adherence, and proactive guest service across the hotel's accommodation areas.

You will oversee staffing, shift planning, and regular checks with team members, while liaising with Front Office for VIP needs and room moves.

Qualifications

• Degree or Diploma in Hospitality Management or equivalent experience.
• Previous proven management experience in a similar luxury hotel environment.
• Knowledge and experience of Forbes five-star hospitality an advantage.
• Excellent knowledge on how to inspect properties.
• A team player who is resourceful and self-motivating.
• Good organisational and problem-solving skills.
• Guest focused.
• Operates to a very high-quality standard with a keen eye for detail.
• Positive, can do attitude.
• Excellent communication and interpersonal skills.

Responsibilities

• Support the Executive Accommodation Manager in interviewing, training and supervising accommodation associates.
• Ensure five-star experience by monitoring SOPs and holding staff accountable for performance.
• Ensure adequate staffing levels and schedule and direct staff in their work assignments.
• Organise departmental meetings and communicate information to staff including room occupancy and VIP needs.
• Conduct regular check-ins with team members and host appraisal reviews.
• Follow hygiene standards and enforce hotel policies on uniform.
• Liaise with Front Office regarding room moves, VIP guests, special needs and information.
• Issue keys, room lists and cleaning schedules at the start of shifts and collect them at end of shift.
• Check work of Accommodation Supervisors, Assistants, Linen Porters and Maintenance throughout the day to ensure standards.
• Regularly inspect guest rooms, public areas and back of house for cleanliness and presentation.
• Ensure maintenance work is rectified before releasing rooms to front desk.
• Ensure hotel standards for guest services, décor and housekeeping are met or exceeded.
• Maintain strong relationship with linen supplier and manage laundry/dry cleaning.

Skills

Staff leadership

Training and development

Guest service excellence

Operational planning

Communication

Education

Degree or Diploma in Hospitality Management

Tools

Opera hotel software

Alice hotel management

Job description

MAIN DUTIES

• Supporting the Executive Accomodation Manager in interviewing, selecting, training and supervising accommodation associates to ensure the efficient operation of the department.
• Ensure consistency of five-star experience through consistent monitoring of standard operating procedures and ensure adherence to these standards by regularly and fairly holding staff accountable for their performance.
• Ensure adequate staffing levels and schedule and direct staff in their work assignments.
• Support the Executive Accomodation Managerin organising departmental meetings communicating any pertinent information to the staff, such as room occupancy, special requirements and VIP needs.
• Conducting regular check-ins with team members and hosting appraisal reviews.
• Rigidly follow and observe all hygiene standards and ensure staff comply with hotel policy regarding uniform.
• Liaise with Front Office regarding room moves, VIP guests, special needs and act on any information given.
• Issue keys, room lists, accommodation assistant check lists and cleaning schedules to accommodation staff at the beginning of shift and collect and check them at end of shift.
• Check all work given to the Accommodation Supervisors, Assistants, Linen Porters and Maintenance throughout the day to ensure standards are being adhered to.
• Regularly inspect guest rooms, public areas, Back of House and Associate changing area and facilities ensuring all areas meet the hotel’s five-star standard of cleanliness, maintenance and presentation.
• Ensure all maintenance work in Suites and public areas is rectified prior to releasing rooms back to front desk.
• Ensure that company standards for guest services, décor, and housekeeping services are met or exceeded.
• Ensure Hotel Laundry and Dry Cleaning is addressed to the standard laid down by the hotel management. Develop and maintain a strong, productive and vital relationship with the hotel’s linen company provider.
• Keep abreast of all new research and industry standards for the delivery of a five-star accommodation experience.
• Maintain a par stock levels of stationary, linen and amenity requirements in order to ensure consistency in standards.
• Develop and utilise check lists for regular preventative maintenance and for regular cleaning and upkeep.
• Ensure that all Accommodation department vehicles’ (vans and buggies) upkeep is monitored and they are regularly and well maintained.
• Organise appropriate staff training for the use and safe operation of departmental vehicles.
• Ensure all supply storage areas are clean, tidy and well maintained.
• Develop a strong, positive and pro-active relationship with property owners, maintaining regular and ongoing contact.
• Implement systems that will improve the efficiency of workflow
• Address any guest/owner concerns in a professional and timely manner and notify Management of same.
• Maintain a strong rapport with all departments in particular Front Office and ensure that guest needs and satisfaction are consistently prioritised.
• Attend weekly meetings or briefings as required by Management.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which can include day, evening or weekend shifts.

OTHER DUTIES

The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management.

QUALIFYING CRITERIA

• Degree or Diploma in Hospitality Management or equivalent experience.
• Previous proven management experience in a similar luxury hotel environment.
• Knowledge and experience of Forbes five-star hospitality an advantage.
• Excellent knowledge on how to inspect properties.
• A team player who is resourceful and self-motivating
• Good organisational and problem-solving skills.
• Guest focused.
• Operates to a very high-quality standard with a keen eye for detail.
• Positive, can do attitude.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours.
• Ability to remain calm whilst under pressure.
• Previous experience with Opera and Alice an advantage.
• Additional languages an advantage.

BENEFITS

• Regularly stocked canteen for meals, snacks and beverages while on duty.
• Discounts in our Spa, Hotel & Golf course.
• Discounted staff and friends and family rates available in other group properties in the United States, and the United Kingdom.
• Free Car parking.
• Regular staff appreciation initiatives.
• Opportunities to develop and grow through assisted educational opportunities.
• Sick Benefit scheme.
• Personal locker where required.

Expressions of Interest to be Submitted by December 10th, 2026

Compensation: Competitive salary