Accommodation Assistant

The Address Collective; Dublin; Hybrid; EUR 24,000 - 32,000; Full time

Job summary

The Address Collective is seeking a diligent hotel housekeeping team member in Dublin to maintain top-grade cleanliness across bedrooms and public areas. You will ensure rooms pass the 4* standard before check-in, manage linen changes, and keep trolleys and storage tidy, while coordinating with supervisors on room moves and VIP requests.

Applicants should be ready to communicate hotel services to guests, follow hygiene policies, and report any issues promptly.

Qualifications

• Must maintain standard cleaning procedures as per 4-star hotel policy.
• Replenish bathroom and bedroom items to defined standards.
• Keep accommodation trolleys and storage neat and stocked.
• Report faults and maintenance issues promptly.

Responsibilities

• Ensure rooms, bathrooms, corridors and public areas are cleaned to standards.
• Change bed linen and towels according to schedule and standard.
• Maintain and tidy accommodation trolleys, caddies and storage.
• Liaise with supervisor on room moves, VIP guests, and special needs.
• Deliver hotel services information to guests and handle complaints courteously.

Skills

Cleaning to standards

Stock replenishment

Hygiene and grooming

Guest service basics

Tools

Cleaning chemicals

Job description

Responsible for: To ensure agreed standards are maintained on a consistent basis with particularattention to maintenance and hygiene in bedrooms, public areas and linen, Toensure rooms are fully checked to company 4* standard prior to returning themto reception

Key Duties of the role include:

• ToEnsure assigned rooms, bathrooms, corridor areas and public areas are cleanedto the standards, using only approved chemicals/cleaning materials andequipment and to ensure stocks of bathroom and bedroom items are replenished tocorrect standards.
• Toensure bed linen and towels are changed to the agreed schedule and standardlaid down for your hotel.
• Ensureaccommodation trolley, caddies and storage presses are maintained tidy, cleanedand stocked.
• Toensure any guest property left behind is passed to Accommodation Manager forlost property.
• Toalert the Accommodation Manager to the needs of accommodation staff be itmaterials or equipment to carry out their job efficiently.
• Tomaximize the use of all resources and ensure the lowest cost levels.
• Reportany maintenance issues to the supervisor/manager promptly
• Toliaise with your supervisor regarding room moves, VIP guests, and special needsand act on any information given.
• Toinform your supervisor of room status on an ongoing basis once rooms have beenchecked.
• Toactively participate in any training, meetings and personnel exercises designedto improve standards and performance levels.
• Tocarry out the hotel’s customer relation policy.
• Tocommunicate hotel services to guests.
• Toreceive customer complaints courteously and sympathetically and to report toyour manager immediately.
• To arrive for duty by rostered times in full clean uniformand wearing name badge at all times.
• To ensure the highest standards in personal hygiene andgrooming. (please refer to company grooming policy)
• Report DND or No Service every day
• Keep corridors free from debris at all times
• To be responsible for key cards in your possession
• To report all accidents to the Manager on Duty
• To comply at all times with Fire, Security Health and SafetyProcedures

Please note that the above job specification is not exhaustive and issubject to change as the business demands.

Compensation: To be discussed