Accommodation Assistant

The Address Citywest; Dublin; On-site; EUR 17,000 - 21,000; Full time

Job summary

The Address Citywest in Dublin is seeking a dedicated hotel housekeeping attendant to maintain bedrooms, public areas and linen to 4-star standards. You will clean assigned rooms and bathrooms using approved products, restock supplies, and help keep corridors tidy.

You will report maintenance issues, assist with guest requests, and follow the hotel’s safety and grooming policies. A positive, proactive attitude and teamwork are essential to deliver consistent guest comfort.

Qualifications

• Experience in hotel cleaning and guest room hygiene.
• Good attention to detail and cleanliness standards.
• Ability to work well in a team and follow procedures.

Responsibilities

• To ensure assigned rooms, bathrooms, corridor areas and public areas are cleaned to the standards.
• To ensure bed linen and towels are changed to the agreed schedule and standard.
• Maintain accommodation trolleys, caddies and storage presses tidy, cleaned and stocked.
• Report maintenance issues to supervisor promptly and liaise about room moves or VIP guests.
• Communicate hotel services to guests and handle complaints courteously.
• Arrive for duty on time in full uniform and uphold high personal hygiene standards.

Skills

Hospitality experience

Attention to detail

Teamwork

Job description

Responsible for: To ensure agreed standards are maintained on a consistent basis with particularattention to maintenance and hygiene in bedrooms, public areas and linen, Toensure rooms are fully checked to company 4* standard prior to returning themto reception

Key Duties of the role include:

• ToEnsure assigned rooms, bathrooms, corridor areas and public areas are cleanedto the standards, using only approved chemicals/cleaning materials andequipment and to ensure stocks of bathroom and bedroom items are replenished tocorrect standards.
• Toensure bed linen and towels are changed to the agreed schedule and standardlaid down for your hotel.
• Ensureaccommodation trolley, caddies and storage presses are maintained tidy, cleanedand stocked.
• Toensure any guest property left behind is passed to Accommodation Manager forlost property.
• Toalert the Accommodation Manager to the needs of accommodation staff be itmaterials or equipment to carry out their job efficiently.
• Tomaximize the use of all resources and ensure the lowest cost levels.
• Reportany maintenance issues to the supervisor/manager promptly
• Toliaise with your supervisor regarding room moves, VIP guests, and special needsand act on any information given.
• Toinform your supervisor of room status on an ongoing basis once rooms have beenchecked.
• Toactively participate in any training, meetings and personnel exercises designedto improve standards and performance levels.
• Tocarry out the hotel’s customer relation policy.
• Tocommunicate hotel services to guests.
• Toreceive customer complaints courteously and sympathetically and to report toyour manager immediately.
• To arrive for duty by rostered times in full clean uniformand wearing name badge at all times.
• To ensure the highest standards in personal hygiene andgrooming. (please refer to company grooming policy)
• Report DND or No Service every day
• Keep corridors free from debris at all times
• To be responsible for key cards in your possession
• To report all accidents to the Manager on Duty
• To comply at all times with Fire, Security Health and SafetyProcedures

Please note that the above job specification is not exhaustive and issubject to change as the business demands.

Compensation: To be discussed