Accommodation Assistant - Full Time - Anantara The Marker Dublin

Minor Hotels; Dublin; On-site; EUR 17,000 - 24,000; Full time

Benefits offered by this job

€14.65 gross per hour

Premium rates for Sunday work

Excellent Room Employee Rates in Minor

Access to learning and development

Increased holiday entitlement for long

Meals whilst on duty

Employee Recognition Awards

Employee Assistance Program

Uniforms cleaning and laundry

Job summary

Anantara The Marker Dublin is seeking an Accommodation Assistant to support the hotel’s luxury guest experience within the Accommodation Department.

You will follow the Leading Quality Assurance standards, perform bed making and turndown services, clean guest rooms and corridors, and ensure recycling and safety procedures are followed. This role includes Sunday work premiums and access to staff benefits.

Responsibilities

• To carry out all duties in line with departmental Standards Manual (Leading Quality Assurance). Please see attached LQA document.
• To have a thorough knowledge and understanding of all standards of performance and delivery within the accommodation department.
• To make king and double size beds
• To provide turn down service when required
• To service public areas when required
• To adhere to the environmental policy of the hotel
• To hoover corridors at the end of a shift
• To ensure that the trolley used has been fully stocked and is clean for the next day
• To ensure that the recycling programme is enforced and used on a daily basis

Job description

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Accommodation Assistant - Full Time - Anantara The Marker Dublin

Location: Dublin, IE Ireland

Join Anantara Hotels and Resorts if you are passionate about a career that offers authentic luxury in some of the world's most unique and exciting locations.

You’ll have the opportunity to work in locations that range from the buzz of Bangkok to the expanse of the Arabian desert, the sparkling Indian Ocean, or the cultural heritage of Europe.

You will also be part of a team that embraces the modern character of each destination, while upholding world-class operational standards and delivering a uniquely personal service to every guest.

This is a superb opportunity to join the hotel team of Anantara The Marker Dublin Hotel Accommodation Department asAccommodation Assistant.

Anantara The Marker Dublin Hotel is a Leading Hotel of the World, offering all the experiential luxury Anantara Hotels & Resorts is renowned for, and it is imperative that the candidate must have the ability to deliver a high level of service in a confident and professional manner.

What do we have to offer you:

• €14.65 gross per hour.
• Premium rates for Sunday work
• Excellent Room Employee Rates in over 350 Minor Hotels properties worldwide
• Access to a variety of learning and development opportunities
• Increased holiday entitlement for long-service employees
• Meals whilst on duty in our employee restaurant
• Employee Recognition Awards
• Employee Assistance Program - mental health and well-being support
• Complimentary provision and laundry of uniforms

Specific Duties

• To carry out all duties in line with departmental Standards Manual (Leading Quality Assurance). Please see attached LQA document.
• To have a thorough knowledge and understanding of all standards of performance and delivery within the accommodation department
• To make king and double size beds
• To provide turn down service when required
• To service public areas when required
• To adhere to the environmental policy of the hotel
• To hoover corridors at the end of a shift
• To ensure that the trolley used has been fully stocked and is clean for the next day
• To ensure that the recycling programme is enforced and used on a daily basis

People:

• To attend appraisal reviews when requested by Head of Department
• To understand and comply with the hotel’s employee handbook
• To attend departmental daily briefings
• To attend monthly departmental meetings/ General Team Meetings, ECCM when required.
• To attend training sessions as per the departmental training plan or as when required by management.
• To assist as much as reasonable in the coaching and training of new associates.
• To develop a strong working relationship with colleagues in your department and related departments
• To adhere to the hotel’s grooming procedures.
• To clock in and out of the Alkimii at the start and finish of each shift and for breaks. To inform your manager if you did not receive your break entitlement.
• Knowledge of Thai culture will be valued.

For Public areas:

• To clean the public areas and maintain them at all times
• To clean and check public restrooms on an hourly basis
• To keep the lifts clean at all times
• To ensure safety when cleaning by using the caution signs
• To service bedrooms when required
• To help out in other areas when required
• Provide a channel for communication within the hotel to effectively deal with all telephone and email enquiries in a professional and courteous manner
• To be fully aware of any menu updates, hotel promotions, corporate promotions or special
• To be knowledgeable and informed about the introduction of products.
• To carry out cleaning as required.
• To liaise with other departments to ensure that all guest requests are attended to efficiently.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

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