3PL Operations & Performance Lead

HelloFresh; Dublin; On-site; EUR 60,000 - 85,000; Full time

Benefits offered by this job

70% off HelloFresh

Company Pension

Health insurance

Gym membership

Headspace

Work from home allowance

Extra anniversary day

Job summary

HelloFresh Ireland is seeking an Operations Manager to oversee 3PL fulfilment partners and drive high-level performance. You will manage metrics, influence partner teams, and push continuous improvements across the supply chain.

This role emphasizes collaboration with HelloFresh central teams and external 3PL leadership. The post requires strong analytics, experience with SLAs/KPIs, and a solid understanding of warehouse operations and WMS.

Qualifications

• Vendor/3PL management experience in logistics, fulfilment, or supply chain with external partners.
• Strong interpersonal and negotiation skills to influence stakeholders and build supplier relationships.
• Data-driven with experience managing SLAs/KPIs and root-cause analysis.
• Solid understanding of warehouse operations and WMS.
• Ability to drive change in a partner-managed environment without direct authority.
• Comfortable in a fast-paced, flexible environment.

Responsibilities

• Monitor KPIs including SLA compliance, throughput, cost per box, and production errors.
• Conduct performance reviews with the 3PL management team and drive corrective actions.
• Establish strong, collaborative relationships with 3PL leadership to align priorities and drive process changes.
• Serve as the bridge between HelloFresh central teams (Supply Chain, Tech, FSQA) and the 3PL management team.
• Oversee 3PL adherence to food safety, quality, and workplace safety standards through audits and checks.
• Lead Lean initiatives to identify efficiency opportunities and cost reductions.

Skills

3PL Management

Stakeholder Mgmt

Data Analytics

WMS Knowledge

Lean Improvement

Adaptable

Tools

SQL

Tableau

Power BI

Excel

Job description

HelloFresh Ireland is seeking an Operations Manager to oversee 3PL fulfilment partners and drive high-level performance. You will manage metrics, influence partner teams, and push continuous improvements across the supply chain.

This role emphasizes collaboration with HelloFresh central teams and external 3PL leadership. The post requires strong analytics, experience with SLAs/KPIs, and a solid understanding of warehouse operations and WMS.