Operations Manager

HelloFresh; Dublin; On-site; EUR 60,000 - 85,000; Full time

Benefits offered by this job

70% off HelloFresh

Company Pension

Health insurance

Gym membership

Headspace

Work from home allowance

Extra anniversary day

Job summary

HelloFresh Ireland is seeking an Operations Manager to oversee 3PL fulfilment partners and drive high-level performance. You will manage metrics, influence partner teams, and push continuous improvements across the supply chain.

This role emphasizes collaboration with HelloFresh central teams and external 3PL leadership. The post requires strong analytics, experience with SLAs/KPIs, and a solid understanding of warehouse operations and WMS.

Qualifications

• Vendor/3PL management experience in logistics, fulfilment, or supply chain with external partners.
• Strong interpersonal and negotiation skills to influence stakeholders and build supplier relationships.
• Data-driven with experience managing SLAs/KPIs and root-cause analysis.
• Solid understanding of warehouse operations and WMS.
• Ability to drive change in a partner-managed environment without direct authority.
• Comfortable in a fast-paced, flexible environment.

Responsibilities

• Monitor KPIs including SLA compliance, throughput, cost per box, and production errors.
• Conduct performance reviews with the 3PL management team and drive corrective actions.
• Establish strong, collaborative relationships with 3PL leadership to align priorities and drive process changes.
• Serve as the bridge between HelloFresh central teams (Supply Chain, Tech, FSQA) and the 3PL management team.
• Oversee 3PL adherence to food safety, quality, and workplace safety standards through audits and checks.
• Lead Lean initiatives to identify efficiency opportunities and cost reductions.

Skills

3PL Management

Stakeholder Mgmt

Data Analytics

WMS Knowledge

Lean Improvement

Adaptable

Tools

SQL

Tableau

Power BI

Excel

Job description

About The Role

As an Operations Manager for HelloFresh Ireland, you will work directly with our Senior Operations Manager to oversee, manage, and optimise our Third-Party Logistics (3PL) fulfilment partner. Unlike direct operational management models where you manage shift teams on the floor, this role focuses on driving high-level operational performance, managing key metrics, and influencing our 3PL partner to execute best-in-class processes.

Full Time, On-Site

Working Pattern: Friday–Tuesday

St. Margaret’s, Co.Dublin, K67 P7E5

What You Will Be Doing

3PL Oversight & Performance Management

• Monitor, analyse, and manage site KPIs, including SLA compliance, throughput, cost per box, and production errors.
• Conduct performance reviews with the 3PL management team to review metrics, address operational bottlenecks, and track corrective actions.
  

Relationship Building & Influence

• Establish strong, collaborative relationships with 3PL leadership to align operational priorities and drive process changes.
• Serve as the main bridge between HelloFresh central teams, including Supply Chain, Tech, and FSQA, and the 3PL management team.
  

Quality & Standards Governance

• Oversee 3PL adherence to HelloFresh food safety, quality, and workplace safety standards through site audits and checks.
• Ensure effective root‑cause analysis and sustainable resolution for any quality or service failures.
  

Continuous Improvement & Cost Efficiency

• Partner with the 3PL to identify efficiency opportunities, optimise workflows, and apply Lean principles.
• Lead initiatives aimed at waste reduction, labour optimisation, and peak‑season scaling.
  

Who You Are

Essential Experience & Skills

• Vendor/3PL Management Experience: Proven track record in logistics, fulfilment, or supply chain management, specifically managing external 3PL partners or suppliers.
• Relationship & Stakeholder Management: Exceptional interpersonal and communication skills with a proven ability to negotiate, influence key stakeholders, and build collaborative supplier relationships.
• Metric & Data-Driven: Strong analytical mindset with experience managing SLAs/KPIs, conducting root‑cause analysis, and leveraging data to drive business decisions.
• Operational Insight: Solid understanding of warehouse operations, fulfilment processes, and Warehouse Management Systems (WMS).
• Influence without Direct Authority: Ability to drive change, accountability, and operational excellence in a partner‑managed environment where you do not directly manage the floor staff.
• Adaptability & Resilience: Comfortable working in a fast‑paced environment with a flexible, solution‑oriented approach.
  

Advantageous Qualifications & Experience

• Data analytics proficiency, e.g. SQL, Tableau, Power BI, or advanced Excel.
• Practical experience or certification in Lean, Six Sigma, or Continuous Improvement methodologies.
• Background or qualifications in FMCG, fresh food fulfilment, or food safety standards.
  

What You Will Get In Return

• 70% off HelloFresh + free shipping
• Company Pension (matched 1:1 contributions up to 5%)
• Health insurance
• Annual Gym membership or Wellness benefit
• Membership to global leading mindfulness App - Headspace
• Work from home allowance of up to €300
• For every year you are part of the team, you will earn one extra day off to celebrate your anniversary (up to 3 additional days)
  

To be considered for this role, you’ll need to have the independent right to work in Ireland, as we're unfortunately unable to provide sponsorship at this time.

You are required to cooperate with HelloFresh in all health and safety matters. You must report incidents immediately and actively raise health and safety‑related concerns to your Line Manager. As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company.

If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.