12-Hour Shift Leader — Operations & People Development

WGNSTAR; Leixlip; On-site; EUR 52,000 - 64,000; Full time

Benefits offered by this job

Discounted on-site facilities

Free on-site car parking

Reward & Recognition Programme

Employee Assistance Programme

Learning and development

Career progression

Job summary

WGNSTAR is seeking a proactive Shift Manager to lead an operational team on a 12-hour shift cycle, day and night, including weekends. You will manage performance, drive safety and quality, and partner with HR to recruit and develop staff. Strong organisational skills and a hands-on leadership approach are essential.

The role is site-based in Ireland, with a focus on continuous improvement, dashboard-driven reporting, and delivering customer-focused service while adhering to safety standards.

Qualifications

• Proven leadership skills and experience.
• Technical aptitude.
• A strong team player.
• Excellent organisational and time-keeping skills.
• Ability to lead and motivate a team - act as a leader and mentor.
• Physical stamina for a 12-hour shift.

Responsibilities

• Performance Management - first point of contact for complaints and disciplinary procedures.
• Weekly, monthly, quarterly one-to-one meetings for the team.
• Manage escalations within your area.
• Create communications for employees with Director of Operations and HR.
• Softworks system administration: timesheet creation, amendments and approvals.
• Absence management, shift changes, vacation approvals and coverage planning.

Skills

Leadership

Technical aptitude

Team player

Organisational skills

Mentor

Stamina

Education

Level 7 Management qualification

Tools

MS Office

Time & Attendance system

Job description

WGNSTAR is seeking a proactive Shift Manager to lead an operational team on a 12-hour shift cycle, day and night, including weekends. You will manage performance, drive safety and quality, and partner with HR to recruit and develop staff. Strong organisational skills and a hands-on leadership approach are essential.

The role is site-based in Ireland, with a focus on continuous improvement, dashboard-driven reporting, and delivering customer-focused service while adhering to safety standards.