Workplace Manager

Jones Lang LaSalle Property Consultants Pte Ltd; Jakarta Pusat; On-site; IDR 167,400,000 - 256,680,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

BPJS (health & employment)

Miscellaneous allowance

THR

Job summary

Jones Lang LaSalle Property Consultants Pte Ltd in Jakarta is seeking a Workplace Manager to lead a distinctive, collaborative workplace experience for clients, guests, employees, and stakeholders. You will oversee soft services and facilities operations with a focus on safety, compliance, and continuous improvement.

The role emphasizes strong client relationships, data-driven space management, and proactive leadership of the facilities team to deliver consistent, engaging services and

Qualifications

• Bachelor's degree or above preferred.
• 5+ years of relevant working experience.
• Experience managing sites larger than 4,000 square meters.
• Knowledge of administrative logistics operations and management.
• Ability to operate property management activities independently.
• Proficiency in office software and collaboration tools.

Responsibilities

• Lead the team in building lasting, open, and collaborative relationships with clients and stakeholders.
• Create and implement an engaging client engagement strategy.
• Provide and manage a comprehensive and consistent range of workplace services.
• Engage with guests, employees, and key stakeholders to deliver an authentic and impactful workplace experience.
• Embed a culture of empowerment, engagement, fulfilment, teamwork, cooperation, and performance excellence.
• Work with relevant parties on space management through data analytics.
• Develop client support and feedback initiatives and resources.
• Build a community of ambassadors and workplace support team members to deliver timely services.
• Ensure effective communication and reporting to clients on operational matters and workplace experience.
• Lead the development and implementation of internal communication strategies with client leadership to improve culture and employee engagement.

Skills

Leadership

Coaching

Communication

Stakeholder management

Team collaboration

Education

Bachelor's degree or above

Tools

Office software

Job description

The Workplace Manager will lead the delivery of a distinctive, authentic, and collaborative workplace experience for clients, guests, employees, and stakeholders. The role oversees workplace experience soft services and workplace operations technical services, with a focus on continuous improvement, operational excellence, safety, compliance, and strong client relationships. Working as part of the JLL account team, the Workplace Manager will support leading-edge facilities and workplace services aligned with JLL's The Future of Work methodology.

Key responsibilities

Lead the team in building lasting, open, and collaborative relationships with clients and stakeholders.

Create and implement an engaging client engagement strategy.

Provide and manage a comprehensive and consistent range of workplace services.

Engage with guests, employees, and key stakeholders to deliver an authentic and impactful workplace experience.

Embed a culture of empowerment, engagement, fulfilment, teamwork, cooperation, and performance excellence within the facilities management team.

Work with relevant parties on space management through data analytics.

Develop client support and feedback initiatives, including frequently asked questions and other resources.

Build a community of ambassadors and workplace support team members to deliver caring, timely, and consistent services.

Ensure effective communication and reporting to clients on operational matters and workplace experience.

Evaluate service response times and analyse occupants' service request trends and suggestions.

Record feedback from client sessions and ensure actions are completed to the satisfaction of end users.

Lead the development and implementation of internal communication strategies with client leadership to improve culture and employee engagement.

Liaise with the JLL team and the client on soft service delivery.

Share event and celebration content through internal monitors, blog posts, newsletters, and other communication channels.

Create and manage the JLL profile within the client account and adopt innovative communication strategies.

Lead monthly stakeholder meetings to enhance relationships.

Identify development areas for team members and act as a manager and coach to support staff morale, trust, work ethics, and performance.

Ensure the team is trained on facilities policies, procedures, and systems.

Drive the site team to meet key performance indicators set out in the account plan and service level agreement.

Ensure monthly performance reports are generated in line with service level agreement standards.

Review monthly financial reports, including accrual preparation and variance analysis.

What we're looking for

Bachelor's degree or above is preferred.

5 to 8 or more of relevant working experience.

Experience managing sites larger than 4,000 square meters.

Knowledge of administrative logistics operations and management.

Ability to operate property management activities independently.

Proficiency in office software.

Strong leadership, coaching, communication, stakeholder management, and collaborative working skills.

Perks and benefits Medical Miscellaneous allowance Dental Insurance, BPJS (kesehatan & ketenagakerjaan), THR

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

We’re a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

We’re a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.