Wedding and Social Event Sales Manager

Mercure Hotels; Indonesia; On-site; IDR 78,120,000 - 156,240,000; Full time

Job summary

Mercure Jakarta Sabang, a 4-star international hotel in the heart of Jakarta, invites an experienced Events Sales professional to lead wedding, conference and social events. You will plan, promote, and manage events, converting inquiries to revenue while expanding vendor networks and ensuring high client satisfaction.

The role requires strong organizational skills, excellent English, and a commitment to top-tier service.

Qualifications

• Experience in 4* / 5* hotel property
• Established network of vendors and clients
• Experience in Wedding, Conference & Events with sales experience
• Good organizational and administration skills
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Knowledge of hotel property management systems
• Qualification, degree or certification in a relevant field
• Proficiency in English is a must

Responsibilities

• Consistently offer professional, friendly and engaging service to the Revenue team
• Plan, promote and manage all Wedding and Social events
• Receive and convert inquiries to achieve targets and maximize revenue
• Seek opportunities to increase sales and conversions within the team
• Manage an events schedule to maximize yield
• Focus on up-selling to build catering and events value
• Propose ideas to enhance range and quality of catering and events
• Build strong relationships with customers and understand their needs
• Arrange and conduct hotel show rounds
• Ensure administration and execution of all planned events to client satisfaction
• Maintain exceptional guest service levels
• Ensure compliance with brand standards
• Evaluate guest satisfaction for continuous improvement
• Participate in hotel promotional activities

Skills

Event sales

Vendor network

English proficiency

Customer service

Organizational skills

PMS knowledge

Tools

PMS

Job description

Mercure Jakarta Sabang

Hotel for travellers looking for local and authentic experiences

Company Description

Mercure Jakarta Sabang

Hotel for travellers looking for local and authentic experiences

Mercure Jakarta Sabang is a 4-star international hotel, strategically located in the heart of Jakarta, nearby Thamrin street where corporate, Banking, Government offices and Sabang culinary street are only a few steps away. 5 to 15 minutes walking distance to the National Monument (Monas), US Embassy and Gambir train station. 45 minutes' drive from the international airport. Ideal for both business and leisure travelers with free WIFI connectivity. Feel the intimate hotel atmosphere and quiet stay

Located in the prime location nearby Wahid Hasyim and Medan Merdeka Square. Mercure Jakarta Sabang is also just a short stroll away from Gambir Railway station, around 10 minutes away. Get the chance to visit the iconic National Monument & National Museum as well as the Old Town Batavia. Grand Indonesia Shopping Town, Plaza Indonesia and Sarinah department store are easily reached by walking or driving, perfect for shopping gate-away with a wide range of shops, restaurants and lounges.

Feel welcome at Jakarta, with its rich local culture and history. Visit and explore the iconic Jakarta National Monument and National Museum. Enjoy a distinct shopping experience at the nearby Grand Indonesia Shopping Town and Plaza Indonesia.

Job Description

Summary of Responsibilities:

Responsibilities

• Consistently offer professional, friendly and engaging service to the Revenue,
• Responsible for planning, promotion and managing all Wedding and Social events
• Receive and convert incoming inquiries to achieve targets and maximize revenue
• Seek opportunities to increase sales and conversions within the Team
• Manage an events schedule to maximize yield
• Focus on a consistently executed up-selling approach
• Be aware of trends and propose ideas to build the range and quality of Catering &Events, consistently wowing our guests with creative and innovative ideas
• Build strong relationships with customers and to fully understand their needs
• Arrange and carry out Hotel show rounds
• Ensure the complete administration and execution of all planned events to full satisfaction of client
• Maintain exceptional levels of guest service
• Ensure compliance of brand standards
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Participate in hotel promotional activities.

Qualifications

• Experience in 4* / 5* hotel property
• Established Network of vendors and clients also exhibitor
• Previous experience in Wedding, Conference & Events with experience in the sales sector
• Good organizational and administration skills
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Knowledge of the hotel property management systems
• Qualification, degree, or certification in a relevant field
• Proficiency in English is a must