Waitress

Ougi Japanese Retaurant; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

Ougi Japanese Retaurant in Surabaya is seeking a customer-focused hospitality team member to welcome guests, take orders, and ensure a seamless dining experience.

You will operate the POS, process payments, coordinate with kitchen and bar, and maintain dining area cleanliness. The role requires accuracy in order handling and daily reporting, with opportunities to upsell and contribute to service standards.

Qualifications

• Experience in hospitality or guest-facing roles preferred.
• Ability to upsell menu items and provide recommendations.
• Strong communication and teamwork skills for a busy dining floor.

Responsibilities

• Welcome guests and seat them in a friendly, professional manner.
• Record and confirm orders, including special requests and allergies; coordinate with kitchen/bar.
• Operate the POS and process cash and non-cash payments with accuracy; ensure billing accuracy.
• Maintain cleanliness of dining areas and perform daily cash closing and reporting to management.
• Assist bar operations and present dishes according to service standards.

Skills

Guest service

Communication

Teamwork

Cash handling

Tools

POS system

Payment processing software

Job description

This role involves welcoming and serving guests in a hospitality setting, managing orders and payments, and maintaining operational standards throughout service.

Key responsibilities

Welcome guests in a friendly and professional manner, seat them, provide menus, and offer recommendations or upselling opportunities

Ensure guest comfort during their dining experience

Record and confirm orders accurately, including special requests and allergies

Communicate orders to the kitchen and bar

Present dishes according to standards

Assist with bar operations

Operate the POS system

Process cash and non-cash payments (debit, credit, QRIS) with accuracy

Ensure billing accuracy and payment reconciliation

Maintain cleanliness of dining areas

Perform cash closing, bar stock checks, and daily transaction reporting to management