waitress

PT KURETAKESO HOTEL INDONESIA; Simpangan; Presencial; IDR 39.060.000 - 55.800.000; Jornada completa

Descripción de la vacante

PT Kuretakeso Hotel Indonesia is hiring a dedicated Waitress on a contract basis based in South Cikarang, West Java. You will deliver exceptional dining experiences, greet guests, take orders, and coordinate with kitchen and bar staff to ensure accurate service.

The role requires strong customer service, good communication, and the ability to handle payments while maintaining high cleanliness and safety standards. Shift work including evenings and weekends is expected.

Formación

• Experience in waitress or hospitality role.
• Strong communication and guest interaction.
• Ability to handle payments.
• Fluency in Indonesian and English preferred.

Responsabilidades

• Greeting guests warmly and seating them in dining areas in a timely and courteous manner
• Presenting menus and providing knowledgeable recommendations about food and beverage offerings
• Taking accurate food and beverage orders from guests and communicating them clearly to kitchen and bar staff
• Delivering food and beverages promptly and ensuring orders are correct before serving
• Attending to guest needs throughout their dining experience, including refilling drinks and clearing plates
• Processing payments and handling cash or card transactions with accuracy
• Maintaining a clean and organised dining area, adhering to health and safety standards
• Responding professionally to guest queries and complaints, and escalating issues when necessary
• Collaborating with kitchen, bar and housekeeping teams to ensure seamless service operations
• Upholding the hotel's service standards and contributing to a positive work environment

Conocimientos

Customer service

Communication

Attention to detail

Cash handling

Teamwork

Descripción del empleo

About the role

We are seeking a dedicated and professional Waitress to join the hospitality team at PT Kuretakeso Hotel Indonesia on a contract basis. Based in South Cikarang, West Java, this role is essential to delivering exceptional dining experiences to our guests. As a Waitress, you will be the face of our establishment, providing attentive service and ensuring guest satisfaction at every touchpoint. This position plays a vital role in maintaining our reputation for excellence in the hospitality industry.

Key responsibilities

• Greeting guests warmly and seating them in dining areas in a timely and courteous manner
• Presenting menus and providing knowledgeable recommendations about food and beverage offerings
• Taking accurate food and beverage orders from guests and communicating them clearly to kitchen and bar staff
• Delivering food and beverages promptly and ensuring orders are correct before serving
• Attending to guest needs throughout their dining experience, including refilling drinks and clearing plates
• Processing payments and handling cash or card transactions with accuracy
• Maintaining a clean and organised dining area, adhering to health and safety standards
• Responding professionally to guest queries and complaints, and escalating issues when necessary
• Collaborating with kitchen, bar and housekeeping teams to ensure seamless service operations
• Upholding the hotel's service standards and contributing to a positive work environment

What we’re looking for

• Previous experience as a waitress or in a similar customer-facing hospitality role
• Strong communication and interpersonal skills with the ability to interact professionally with diverse guests
• Excellent attention to detail and the ability to remember orders accurately
• Physical stamina to stand for extended periods and carry items such as trays and plates
• Knowledge of food safety and hygiene practices
• Ability to work efficiently in a fast-paced environment whilst maintaining composure under pressure
• Fluency in Indonesian and English is preferred
• A positive attitude, flexibility and willingness to work shifts including evenings and weekends
• Basic numeracy skills for handling payments and processing transactions

What we offer

PT Kuretakeso Hotel Indonesia is committed to supporting the professional development and wellbeing of our team members. We provide a contract position with competitive remuneration and the opportunity to work within a dynamic hospitality environment. Our team benefits from on-the-job training to enhance service skills, a collaborative workplace culture, and the chance to develop your career within the hospitality and tourism sector. We value our employees and strive to create a supportive working environment where dedication and hard work are recognised.

About us

PT Kuretakeso Hotel Indonesia is a hospitality establishment located in South Cikarang, West Java, dedicated to providing high-quality accommodation and dining experiences to our guests. We pride ourselves on delivering exceptional service, maintaining high standards of cleanliness and comfort, and creating memorable experiences for every visitor. Our hotel is committed to fostering a professional and welcoming atmosphere where our team members take pride in their work and contribute to the success of our business.