Contract Waitress - Guest-Focused Hotel Dining

PT KURETAKESO HOTEL INDONESIA; Simpangan; On-site; IDR 39,060,000 - 55,800,000; Full time

Job summary

PT Kuretakeso Hotel Indonesia is hiring a dedicated Waitress on a contract basis based in South Cikarang, West Java. You will deliver exceptional dining experiences, greet guests, take orders, and coordinate with kitchen and bar staff to ensure accurate service.

The role requires strong customer service, good communication, and the ability to handle payments while maintaining high cleanliness and safety standards. Shift work including evenings and weekends is expected.

Qualifications

• Experience in waitress or hospitality role.
• Strong communication and guest interaction.
• Ability to handle payments.
• Fluency in Indonesian and English preferred.

Responsibilities

• Greeting guests warmly and seating them in dining areas in a timely and courteous manner
• Presenting menus and providing knowledgeable recommendations about food and beverage offerings
• Taking accurate food and beverage orders from guests and communicating them clearly to kitchen and bar staff
• Delivering food and beverages promptly and ensuring orders are correct before serving
• Attending to guest needs throughout their dining experience, including refilling drinks and clearing plates
• Processing payments and handling cash or card transactions with accuracy
• Maintaining a clean and organised dining area, adhering to health and safety standards
• Responding professionally to guest queries and complaints, and escalating issues when necessary
• Collaborating with kitchen, bar and housekeeping teams to ensure seamless service operations
• Upholding the hotel's service standards and contributing to a positive work environment

Skills

Customer service

Communication

Attention to detail

Cash handling

Teamwork

Job description

PT Kuretakeso Hotel Indonesia is hiring a dedicated Waitress on a contract basis based in South Cikarang, West Java. You will deliver exceptional dining experiences, greet guests, take orders, and coordinate with kitchen and bar staff to ensure accurate service.

The role requires strong customer service, good communication, and the ability to handle payments while maintaining high cleanliness and safety standards. Shift work including evenings and weekends is expected.