VIP Korean-Speaking Guest Relations Specialist

Shangri-La Group; Jakarta Pusat; Vor Ort; IDR 66.960.000 - 100.440.000; Vollzeit

Zusammenfassung

Shangri-La Jakarta seeks an attentive guest relations professional to deliver personalized, prompt service to all VIP guests from arrival to departure. You will assist Korean-speaking guests and other patrons, ensuring courteous, tactful support and seamless experiences.

Strong English communication and computer literacy are required; flexibility in hours is essential. Join a renowned luxury hotel team and contribute to a memorable guest journey through proactive service, efficient coordination,

Qualifikationen

• Fluent in English (both written and spoken).
• Fluent in a second foreign language (Korean).
• Some experience in customer service or guest relation.
• Pleasant personality.
• Good communication skills.
• Knowledge of computer / recent / relevant technology equipment and usage.
• Able to work flexible hours.

Aufgaben

• Greet guests and ensure personalized, prompt service from arrival to departure.
• Assist VIP guest and Korean-speaking guests with courteous, tactful service.
• Collaborate with team to address guest needs and resolve requests.

Kenntnisse

English fluency

Korean language

Customer service

Pleasant personality

Communication skills

Computer literacy

Flexible hours

Jobbeschreibung

Shangri-La Jakarta seeks an attentive guest relations professional to deliver personalized, prompt service to all VIP guests from arrival to departure. You will assist Korean-speaking guests and other patrons, ensuring courteous, tactful support and seamless experiences.

Strong English communication and computer literacy are required; flexibility in hours is essential. Join a renowned luxury hotel team and contribute to a memorable guest journey through proactive service, efficient coordination,