Service Associate- Front Office (Receptionist)

Shangri-La Group; Indonesia; Sur place; IDR 66 960 000 - 100 440 000; Plein temps

Résumé du poste

Shangri-La Hotel, Surabaya is seeking a Service Associate Front Office (Receptionist) to support smooth front desk operations and memorable guest experiences. You will manage guest profiles, follow up preferences, and assist in creating a memorable stay.

The ideal candidate is a hotel management graduate with strong English skills and excellent interpersonal abilities, capable of shift work in a luxury environment.

Qualifications

• Experience or willingness to work in a luxury hotel environment.
• Excellent English written and spoken communication skills.
• Strong interpersonal skills and guest‑oriented approach.
• University or diploma in Hotel Management or related field.

Responsabilités

• Take responsibility of the front office to ensure smooth and efficient operation at all times
• Ensure Guest Profile & preference are all follow up
• Ensure Guest Experience are memorable
• Ensure all details are covered & accurate
• Upsell rooms to meet guests needs when appropriate
• Ensure all company policy & procedure are followed

Connaissances

Interpersonal skills

Communication skills

English proficiency

Customer service

Formation

University/Diploma in Hotel Management

Outils

MS Word

Excel

Opera PMS

Description du poste

Shangri-La Hotel, Surabaya

Shangri-La Hotels are five-star luxury hotels located in premier city addresses across Asia Pacific, North America, the Middle East, and Europe.

To host people to the colorful joy of life in a sustainable manner characterizes the hospitality one can expect from Shangri-La. Discerning travelers will enjoy world‑class service amidst tranquil surroundings, coupled with inspirational architecture and design. Inspired by our Asian Heritage we enable people to live, work, play, eat and rest well through the environments we create and the memorable experiences we deliver so that each and every guest will be able to find their Shangri-La

A refined oasis of quietude right in the heart of the city, Shangri-La Hotel, Surabaya presents a traditional sense of luxury with timeless Javanese style and warm Indonesian hospitality. Featuring 380 elegant guest rooms and suites, many with stunning panoramic views, the hotel presents a sophisticated ambience in its unique contemporary yet culturally relevant room décor as well as in the exquisite dining venues. Be it for business or leisure, Shangri-La Hotel, Surabaya is the ideal home away from home.

We are looking for Service Associate Front Office (Receptionist)

As an Service Associate Front Office we rely on you to:

• Take responsibility of the front office to ensure smooth and efficient operation at all times
• Ensure Guest Profile & preference are all follow up
• Ensure Guest Experience are memorable
• Ensure all details are covered & accurate
• Upsell rooms to meet guests needs when appropriate
• Ensure all company policy & procedure are followed

We Are Looking For Someone Who

• Takes pride in being a hotelier
• Obsess over customer exoerience
• Enjoys crafting creative and best-fit solutions
• High proficiency in English both written and spoken
• Preferably has relevant experience in the hospitality industry
• Preferably comes from a hotel management-related education background
• Has strong interpersonal and communication skills
• University/Diploma in Hotel Management
• Able to perform shift works or flexible working hours
• Software Packages MS Word, excel, Opera System

Important: This opportunity is available under a local compensation package.