Guest Relations Officer - Korean Speaking

Shangri-La Group; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Shangri-La Jakarta seeks an attentive guest relations professional to deliver personalized, prompt service to all VIP guests from arrival to departure. You will assist Korean-speaking guests and other patrons, ensuring courteous, tactful support and seamless experiences.

Strong English communication and computer literacy are required; flexibility in hours is essential. Join a renowned luxury hotel team and contribute to a memorable guest journey through proactive service, efficient coordination,

Qualifications

• Fluent in English (both written and spoken).
• Fluent in a second foreign language (Korean).
• Some experience in customer service or guest relation.
• Pleasant personality.
• Good communication skills.
• Knowledge of computer / recent / relevant technology equipment and usage.
• Able to work flexible hours.

Responsibilities

• Greet guests and ensure personalized, prompt service from arrival to departure.
• Assist VIP guest and Korean-speaking guests with courteous, tactful service.
• Collaborate with team to address guest needs and resolve requests.

Skills

English fluency

Korean language

Customer service

Pleasant personality

Communication skills

Computer literacy

Flexible hours

Job description

Main Responsibility

To accord personalize and prompt service to all VIP guest from arrival to departure, to provide all hotel guest and patron, courteous, tactful and efficient service. GRO-Korean speaker also acted as key personnel when it comes with the non-English speaker Korean guest.

Shangri-La Jakarta

To accord personalize and prompt service to all VIP guest from arrival to departure, to provide all hotel guest and patron, courteous, tactful and efficient service. GRO-Korean speaker also acted as key personnel when it comes with the non-English speaker Korean guest.

Requirements

• Fluent in English (both written and spoken)
• Fluent in a second foreign language (Korean)
• Some experience in customer service or guest relation
• Pleasant personality
• Good communication skills
• Knowledge of computer / recent / relevant technology equipment and usage
• Able to work flexible hours