VIP Guest Relations Specialist – Luxury Resort

Ayana; Bari; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Ayana, Bali's premier 5-star luxury resort, seeks an energetic guest relations professional to join the Rooms team. You will welcome guests, assist VIPs, and promote services with a polished, elegant demeanor.

Responsibilities include handling inquiries, preparing welcome folders, addressing complaints, and ensuring health and quality standards. Fluent Korean, Mandarin, Japanese, or other languages help serve our diverse guests.

Qualifications

• 1 year minimum experience in a luxury resort or 5-star hotel.
• Experience handling guest inquiries, feedback and complaints professionally.
• Fluent in Korean, Mandarin, Japanese, or another relevant language.
• Diploma in Rooms Division or Hospitality-related field; Bachelor's degree desirable.

Responsibilities

• Review arrival lists to welcome guests.
• Attend to VIPs and answer inquiries.
• Prepare welcome folders with menus and area descriptions.
• Provide information about amenities and services; promote offerings.
• Anticipate guest needs and build rapport with customers.
• Assist guests with arrangements such as transportation and messages.

Skills

Guest relations

Multilingual communication

VIP handling

Guest inquiries handling

Education

Diploma in Rooms Division

Hospitality Management degree

Tools

OPERA PMS

Job description

Ayana, Bali's premier 5-star luxury resort, seeks an energetic guest relations professional to join the Rooms team. You will welcome guests, assist VIPs, and promote services with a polished, elegant demeanor.

Responsibilities include handling inquiries, preparing welcome folders, addressing complaints, and ensuring health and quality standards. Fluent Korean, Mandarin, Japanese, or other languages help serve our diverse guests.