Video Safety Partner Operations Lead

TIKTOK PTE LTD (TIKTOK); Jakarta Pusat; Vor Ort; IDR 360.000.000 - 720.000.000; Vollzeit

Zusammenfassung

TikTok PTE LTD (TikTok) is seeking a Partner Operations Manager for Video Safety Operations in the Regional Partner Success team to drive quality improvements using Quality Data Measurement. You will bridge the TnQ team and partner teams, pushing moderation performance across our partner footprint.

The role focuses on delivering core OKRs (latency, quality, wellness), managing vendor relationships, budget adherence, and continuous process improvements such as workforce management and workload

Qualifikationen

• University graduate and preparation for operations roles.
• Strong numerical and analytical abilities with a data-driven mindset.
• Excellent English communication, both written and verbal.
• Project management or leadership experience (internships, campus projects).
• Prior internship or exposure to operations/vendor/partnership roles in Indonesian contexts.
• Maturity in professional conduct and stakeholder collaboration.

Aufgaben

• Ensure program/project delivers core OKRs (Latency, quality, wellness).
• Hold partner sites accountable and set a path to operational excellence.
• Ensure budgeting and financial accounting of vendor partner activities.
• Own partner relationships for outsourcing performance and vendor management.
• Identify operational/performance risks and mitigations within sites/lines of business.
• Articulate site performance and remediation plans to executives.
• Manage multiple responsibilities, prioritise and meet deadlines.
• Champion continuous improvement by re-engineering site processes (WFM, floor management, workload prioritization).
• Manage complex vendor and internal stakeholder relationships and SOP adherence.

Kenntnisse

Strong numerical and analytical Abil.

Excellent English communication

Project management / leadership

Operational/vendor management exposure

Professional maturity

Data analysis or reporting tools

Influence / negotiation

Industry awareness of content/moderat.

Ausbildung

University graduate (UI, ITB, UGM, Foreign university etc.)

Tools

Data analysis tools

Jobbeschreibung

TikTok PTE LTD (TikTok) is seeking a Partner Operations Manager for Video Safety Operations in the Regional Partner Success team to drive quality improvements using Quality Data Measurement. You will bridge the TnQ team and partner teams, pushing moderation performance across our partner footprint.

The role focuses on delivering core OKRs (latency, quality, wellness), managing vendor relationships, budget adherence, and continuous process improvements such as workforce management and workload