Value Added Service Specialist

Global Elektronik Mitaprana; Kemayoran; On-site; IDR 223,200,000 - 312,480,000; Full time

Job summary

Blibli Electronic in Jakarta is seeking a Value Added Service Specialist to manage delivery journey, product installation, and trade-in programs, focusing on maximizing VAS attachment rates on the sales floor and reducing fulfillment costs.

You will partner with 3PLs to optimize rates, own end-to-end Ship-from-Store operations, and drive high-margin, value-added services that elevate customer experience.

Qualifications

• 2–5 years in retail operations, VAS product management, or e-commerce logistics.
• Proven cost optimization and logistics negotiation experience.
• Strong analytical and commercial mindset to drive attachment rates.
• Understanding of dropshipping workflows and trade-in programs.

Responsibilities

• Drive strategy to maximize attachment of core VAS portfolio.
• Set targets and monitor VAS conversion rates.
• Act as a dedicated profit center.
• Develop and launch high-margin added services.
• Own VAS and delivery expenses; negotiate with 3PL partners.
• Manage end-to-end Ship-from-Store operations and meet SLAs.

Skills

Analytical mindset

Commercial acumen

Vendor negotiation

P&L management

Drop shipping knowledge

Job description

Blibli Electronic is part of Blibli Group — a retail chain specializing in basic and essential electronic needs. We’re expanding nationwide to provide trusted, high-quality products at affordable prices, supported by excellent customer service. Here, you’ll be part of a team that helps customers find solutions for their everyday technology needs — ensuring every store visit reflects Blibli’s promise of quality, care, and reliability.

As Value Added Service Specialist you'll responsible on managing delivery journey, product installation, trade-in programs, and added protection services. This role will focusing on maximize VAS attachment rates on the sales floor to drive revenue, while aggressively optimizing third-party fulfillment and installation costs to protect the bottom line.

What You will Working On

• Drive the commercial strategy to maximize the attachment of the core VAS portfolio.
• Set targets and monitor the conversion rates for VAS services.
• Act as a dedicated profit center.
• Continuously evaluate the market and customer needs to develop, price, and launch new added services that generate additional, high-margin revenue streams.
• Take direct ownership of VAS and delivery expenses. Negotiate, audit, and optimize rates with third-party logistics (3PL) partners and external parties to aggressively reduce fulfillment and operational costs.
• Manage the end-to-end operational flow for "Ship-from-Store". Serve as the troubleshooter for operational failures, ensuring that all third-party shipping partners strictly meet delivery timelines and service level agreements (SLAs).

Qualifications

• Minimum 2-5 years of experience in Retail Commercial Operations, Value-Added Services (VAS) Product Management, or E-commerce Logistics.
• Proven track record in cost optimization, vendor negotiation (logistics/installers), and P&L management.
• Highly analytical and commercial mindset, with a demonstrated ability to drive Attachment Rates and innovate profit-generating service products.
• Keep understanding of dropshipping workflows, last-mile delivery troubleshooting, and trade-in program mechanics.

Why You’ll Love Working Here

We believe growth happens when people are empowered to learn, improve, and contribute with confidence. At Blibli, you’ll work with collaborative teams, supportive leaders, and meaningful challenges that help you grow professionally while supporting a larger transformation journey. This is your opportunity to build expertise, make an impact, and continue growth — transforming together.

*this position will start as 6 months contract period for a full-time position