UX Researcher

Krom; Jakarta Utara; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

Krom is seeking a UX Researcher to contribute to a growing research team in Indonesia. You will partner with PMs, designers, and analysts to translate user behavior into actionable product directions.

The role involves end-to-end research, from brief through reporting, with a strong emphasis on quantitative methods and clear stakeholder communication. You should have at least 2 years of UX research experience, preferably in fintech or financial services, and a portfolio link in your CV.

Qualifications

• Minimum 2 years of hands-on UX research experience.
• Portfolio link in CV is preferred.
• Solid grasp of quantitative and qualitative methods with emphasis on quantitative techniques.

Responsibilities

• Identify research opportunities and validate them through scoped studies.
• Run end-to-end research projects from brief to reporting.
• Read behavioral patterns and translate data into insights and directions.
• Collaborate with PMs to ensure user insights influence roadmap decisions.

Skills

User research

Quantitative methods

Qualitative methods

Stakeholder communication

Education

Bachelor's degree in Information Systems or related field

Tools

Statistical analysis tools

Job description

About the Role:

We're looking for a UX Researcher to join our growing research team. You'll work across multiple product areas, partnering with PMs, designers, and analysts to turn user behavior and feedback into decisions that shape our product direction.

• Identify research opportunities and validate them through well-scoped research initiatives
• Run end-to-end research projects, from writing the brief, executing the study, all the way to analysis and reporting
• Work closely with product analysts to read behavioral patterns and interpret raw data, then turn those signals into research directions and potential solutions
• Partner with product managers to support roadmap prioritization, making sure user insights are part of the decision-making process

About You:

• Minimum 2 years of hands-on experience in a UX Research role
• Experience in the financial or fintech industry is preferred
• If any, please attach a portfolio link in your CV (preferable)
• Solid grasp of both quantitative and qualitative methods, with stronger fluency on the quantitative side (survey design, segmentation, statistical analysis, etc.)
• Strong communication skills, with the ability to translate research findings into clear, actionable insights for stakeholders and senior leadership
• Strong problem-solving mindset, with a good sense of how to balance user needs and business priorities when proposing UX solutions
• Bachelor's degree in a related field such as Information Systems, Informatics, Psychology, HCI, or equivalent