UX Researcher

PT XLSMART Telecom Sejahtera Tbk; Jakarta Pusat; On-site; IDR 150,000,000 - 260,000,000; Full time

Job summary

PT XLSMART Telecom Sejahtera Tbk is seeking a hands-on UX Researcher to plan and conduct end-to-end user research to inform product strategy and UX decisions in our Jakarta office.

You will design studies, synthesize findings into actionable insights, and collaborate with Product Managers, UX/UI Designers, and Engineers to promote user-centered development. Strong communication in English is required.

Qualifications

• Bachelor’s degree in psychology, HCI, anthropology, sociology, design, information systems, CS or related field.
• Minimum of 2 years of UX research experience in research, customer experience, or related role.
• Strong knowledge of qualitative and quantitative research methods and usability testing.
• Experience designing, moderating, and synthesizing research studies from planning through reporting.
• Ability to translate findings into actionable insights for product teams.
• Familiarity with UX design processes and cross-functional collaboration.
• Experience using UX research tools like UserTesting, Maze, Dovetail, Lookback, Qualtrics, or equivalent.
• Strong analytical, storytelling, and stakeholder-management skills.
• Good command of written and spoken English.

Responsibilities

• Plan and conduct end-to-end user research using qualitative and quantitative methods.
• Identify user needs, behaviors, motivations, and pain points to inform strategy.
• Develop research plans, guides, screeners, and protocols aligned with objectives.
• Analyze and synthesize findings into actionable insights for stakeholders.
• Create personas, empathy maps, journey maps, and experience maps.
• Collaborate with Product Managers, UX/UI Designers, Engineers, and business stakeholders.
• Validate concepts, prototypes, and features via usability testing.
• Support product discovery and continuous improvement with exploratory and evaluative research.
• Maintain a repository of research findings and best practices.
• Advocate for user-centered design and integrate research into planning.

Skills

End-to-end UX research

Qualitative & quantitative methods

Stakeholder communication

Moderation & synthesis

Storytelling with data

English communication

Education

Bachelor's degree in Psychology / HCI / related field

Tools

UserTesting

Dovetail

Lookback

Qualtrics

Maze

Job description

Description

Job Description

• Plan and conduct end-to-end user research using qualitative and quantitative methodologies, including user interviews, contextual inquiry, surveys, focus groups, diary studies, and usability testing.
• Identify user needs, behaviors, motivations, and pain points to inform product strategy and user experience decisions.
• Develop research plans, discussion guides, screeners, and research protocols aligned with business and product objectives.
• Analyze and synthesize research findings into actionable insights, clearly communicating recommendations to cross-functional stakeholders.
• Create and maintain UX research artifacts such as user personas, empathy maps, customer journey maps, and experience maps.
• Partner closely with Product Managers, UX/UI Designers, Engineers, and business stakeholders throughout the product development lifecycle to ensure user-centered decision-making.
• Validate product concepts, prototypes, and new features through formative and summative usability testing.
• Support product discovery and continuous improvement by conducting exploratory, evaluative, and generative research.
• Establish and maintain a repository of research findings, best practices, and user insights to support knowledge sharing across teams.
• Advocate for user-centered design principles and promote the integration of research into product planning and development.

Requirements

• Bachelor's degree in Psychology, Human-Computer Interaction (HCI), Anthropology, Sociology, Design, Information Systems, Computer Science, or a related field.
• Minimum of 2 years of experience in UX Research, Human Factors Research, Customer Experience Research, or a related role.
• Strong knowledge of qualitative and quantitative research methodologies, including usability testing, user interviews, surveys, ethnographic research, and contextual inquiry.
• Experience designing, moderating, and synthesizing user research studies from planning through reporting.
• Ability to translate complex research findings into actionable insights and strategic recommendations for product teams.
• Familiarity with UX design processes and experience collaborating with UX/UI Designers, Product Managers, and Engineering teams.
• Experience using UX research and collaboration tools such as UserTesting, Maze, Dovetail, Lookback, Optimal Workshop, Qualtrics, Miro, Figma, or equivalent platforms is preferred.
• Strong analytical, critical thinking, and storytelling skills, with the ability to communicate research findings effectively to both technical and non-technical audiences.
• Excellent stakeholder management and facilitation skills, with the ability to influence product decisions through evidence-based research.
• Good command of written and spoken English.

Employment Status: Permanent