QA & User Community Specialist

PT.SELALU BAHAGIA SEJAHTERA; Jakarta Utara; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

PT.SELALU BAHAGIA SEJAHTERA in Jakarta is seeking a QA and Community Analyst to conduct QA testing of Android smartphone features in both internal and field environments.

You will identify bugs, analyze user feedback, manage online communities, and prepare clear testing and user research reports to drive product improvements, working independently and with teams.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems or related fields.
• 1–2 years of experience in QA Testing, User Research, Community Management, or related field.
• Proficiency/strong interest in Android smartphones and technology; hands-on testing experience.

Responsibilities

• Conduct QA testing of Android smartphone features in internal and field environments.
• Identify, analyze, document, and report bugs and technical issues.
• Manage and moderate user chat groups, forums, and communities; maintain positive user engagement.
• Collect and analyze user feedback, needs, and product experiences through community interactions and interviews.
• Design, distribute, and analyze user surveys to generate actionable product insights.
• Prepare clear testing reports, bug reports, survey results, and user research documentation.
• Collaborate with relevant teams to communicate testing findings and user insights for product improvement.

Skills

QA testing

User research

Community management

Android interest

Field testing

Online community management

Communication

Interpersonal

Analytical

Problem solving

Documentation & reporting

English/Mandarin

Education

Bachelor's degree in IT/CS/IS

Job description

Bachelor's Degree (S1) in Information Technology, Computer Science, Information Systems, or related fields.

1–2 years of experience in QA Testing, User Research, Community Management, or a related field.

Strong interest in Android smartphones and technology, with hands-on experience exploring and testing smartphone features.

Willing to conduct field testing and interact directly with users.

Experience managing chat groups, forums, or online communities is preferred.

Strong communication, interpersonal, analytical, and problem-solving skills.

Detail-oriented with strong documentation and reporting skills.

Able to work independently and collaboratively in a team.

Proficiency in English/Mandarin (spoken and written) is highly preferred.

Job Description

Conduct QA testing of Android smartphone features in both internal and field environments.

Identify, analyze, document, and report bugs and technical issues systematically.

Manage and moderate user chat groups, forums, and communities, while maintaining positive user engagement.

Collect and analyze user feedback, needs, and product experiences through community interactions and interviews.

Design, distribute, and analyze user surveys to generate actionable product insights.

Prepare clear and structured testing reports, bug reports, survey results, and user research documentation.

Collaborate with relevant teams to communicate testing findings and user insights for product improvement.