User Growth & Lifecycle Strategy Lead

GrabTaxi Holdings Pte. Ltd.; Daerah Khusus Ibukota Jakarta; On-site; IDR 1,020,581,731 - 1,360,775,642; Full time

Benefits offered by this job

Term Life Insurance

Medical Insurance

Flexible work arrangements

Parental leave

Volunteering leave

Job summary

A leading Southeast Asian superapp is seeking a User Experience & Growth Lead in Jakarta to enhance user experience and drive growth initiatives. The role involves analyzing user data and collaborating with various teams to develop strategies that increase acquisition and retention. Candidates should possess 4-6 years of experience in analytics, preferably within the tech industry, combined with strong stakeholder management skills. This position offers benefits like life insurance, medical coverage, and flexible work arrangements.

Qualifications

• 4-6 years of analytical experience in the tech industry.
• Ability to translate complex analyses into actionable insights.
• Experience in stakeholder management.

Responsibilities

• Oversee user experience and growth trends.
• Perform in-depth analysis on user-related issues.
• Guide insights & innovations for user growth.

Skills

Analytical experience

Business acumen

SQL proficiency

Stakeholder management

Quantitative analysis

Job description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle‑free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

Demand Deliveries & Mobility serves as the demand growth engine for Grab, housed within the Central Deliveries & Mobility. Work is interdisciplinary – the team focuses on growing demand efficiently, with projects covering overall strategy, ideation, experimentation, and driving implementation of growth projects.

Get to Know the Role

As the User Experience & Growth Lead, you will be responsible for improvements in user experience and growth across Grab's primary business. We are looking for a balance of strategy and implementation, where you will leverage data analysis and to derive actionable insights for user growth e.g., promotional spend prioritization by user, differentiated in‑app experiences, retention and frequency boost, cross‑selling facilitation, while leading daily coordination with Territory teams, Vertical teams, and the broader Grab Indonesia and regional stakeholders. You will report into the Head of User Experience & Growth, and be based onsite in Grab Jakarta office.

The Critical Tasks You Will Perform

• Oversee user experience and growth trend, including setting up and maintaining required monitoring tools.
• Perform in-depth analysis and investigation on specific user‑related issues.
• Guide insights & innovation pertaining to user growth (i.e., acquisition, retention, and frequency enhancement) through a continuous iteration of historical trend analysis, identification of opportunities for A/B testing, collaboration with Product teams for improvement opportunities.
• Design programs to drive user growth and work with cross-functional teams to execute and be able to assess tradeoffs.
• Scale initiatives for nationwide rollout while contributing to refining long‑term strategies for user experience & growth.

What Essential Skills You Will Need

• 4-6 years of analytical experience conjugated with business acumen, preferably in the tech industry.
• Quantitative discipline with business sense and complex analyses to a wide range of audiences, and translating these to actionable business insights.
• Proven track record of stakeholder management.
• Proficiency in SQL is preferable.

Life at Grab

We care about your well‑being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours.

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.