Uptime & Parts Commercial Manager

Volvo Construction Equipment; Jakarta Pusat; On-site; IDR 600,000,000 - 1,000,000,000; Full time

Job summary

Volvo Construction Equipment is seeking a senior commercial leader to develop and manage an expansive dealer network across assigned markets in Southeast Asia. You will drive uptime and parts services profitability, align dealer actions with Volvo CE strategy, and lead cross-functional collaboration with distribution partners and regional teams.

You will leverage extensive experience in channel sales, customer support, and leadership to secure dealer buy-in, improve market penetration, and

Qualifications

• Experience in building and sustaining dealer networks.
• Strong understanding of customer support and aftersales.
• Commercial and channel sales management experience preferred.
• Ability to operate effectively in a matrix organization.
• Knowledge of SEA markets is an advantage.

Responsibilities

• Collaborate with distribution partners and regional teams to hit strategic targets.
• Lead dealer alignment to achieve customer satisfaction, sales and profitability goals for Uptime and Parts Services.
• Support prioritization and execution of activity plans with dealer partners to meet targets.
• Develop a high performing dealer network and secure buy-in to Volvo CE goals and strategies.
• Drive market knowledge of pricing, competition, regulations, and customer expectations.

Skills

Dealer network management

Sales management

Aftersales knowledge

Customer relationship

English proficiency

Bahasa Indonesia

Education

University degree

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

• Work together in a cross-functional team with distribution partners & regional functions to drive strategic business targets & dealer change management.
• Responsible to gain alignment, drive and hold Dealer Management to achieve customer satisfaction, penetration, sales & profitability targets for Uptime and Parts Services.
• Support Regional Uptime & Parts function to prioritize needs, work together on agreed activity plans with colleagues and dealer partners to achieve targets.

Main Responsibilities

• Develop a high performing dealer network, drive and develop a value-adding relationship with dealer partners, align & secure dealer buy-in to achieve Volvo CE goals & strategy.
• Actively support and execute partnership meeting to improve the overall performance of the market
• Actively support the development and be accountable for the implementation of penetration, volume, profitability and customers satisfaction targets for Uptime and Parts Services in assigned markets. Drive Uptime & Parts Services penetration growth though sales and marketing initiatives for assigned Dealers.
• Through continuous presence and ensure a high level of market knowledge of competitors, local pricing levels, trade regulations, customer expectations & market standard
• Ensure Dealers are aligned, have the necesssary Parts & Uptime Services Sales Organisation, Capacity, Coverage & Competence
• Achieve agreed targets such as Parts Penetration, Volume and Profitability targets, Dealer Parts Availability targets, R&M Services (CSA & EC) and Connected Services targets
• Ensure and align Dealer & Volvo CE actions to achieve agreed CSS (Customer Satisfaction Survey) & DSS (Dealer Satisfaction Survey) results to improve OtD & DtR processes.
• Key contributor to decision on price level for Parts & Uptime services. Work within approved budgets and approval levels, be accountable for frontline decision on discounts.

Required Professional Qualifcation

• University degree or appropriate academic qualification
• Minimum 10-15 years’ work experience in related role
• Minimum 3-5 years of relevant commercial and/or channel sales management experience
• Strong knowledge and understanding in Customer Support & Aftersales business
• Experience working in CE industry will be an added advantage
• Experience working in SEA markets will be an added advantage

Key Skills

• Strong Dealer & Customer Relationship building skills
• Good Leadership, collaborative, strong influencing skills
• Change management, consensus building skills
• Strong Business, Commercial Acumen
• Customer focus, Process & Results driven
• Strong advocate for Continuous Improvement
• Strong verbal and written Communications skills (clear & concise)
• Ability to work effectively within a matrix structure / environment
• Excellent team player
• Good Verbal and written Fluency in English, Fluency in Bahasa Indonesia

We value your data privacy and therefore do not accept applications via mail.

Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Part of Volvo Group, Volvo Construction Equipment is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone’s full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow.