Branch Head

PT INDOTRUCK UTAMA; Kendari; On-site; IDR 240,000,000 - 420,000,000; Full time

Job summary

PT Indotruck Utama, a leading automotive distributor in Indonesia, seeks a senior operations leader to oversee branch performance, Aftersales, and customer service. You will direct revenue-driven activities, manage inventory, and lead a team to deliver high-quality service. Strong communication and budgeting skills are required.

This role emphasizes strategic growth, KPI achievement, and stakeholder engagement across customers and internal teams at the Kendari branch.

Qualifications

• Minimum Diploma (D3) or Bachelor's Degree (S1) in Engineering, Business, or related field.
• Minimum 5 years of experience in Aftersales, Service Operations, or similar managerial position.
• Strong leadership with proven coaching and team development experience.
• Excellent communication and analytical problem-solving skills.
• Strong grasp of financial reports, budgeting, and Sales Order analysis.
• Knowledge of heavy equipment or automotive products and spare parts management.
• Good command of English preferred and able to communicate across teams.
• Valid Class A Driving License (SIM A) and able to drive a four-wheel vehicle.

Responsibilities

• Oversee and manage all customer support activities at the branch to ensure service quality and satisfaction.
• Oversee quotation, sales, supply, and billing of spare parts and services at the branch.
• Manage branch inventory and warehouse operations for efficiency and control.
• Drive sustainable growth and develop spare parts business opportunities within the branch.
• Monitor branch performance to meet business and operational targets.
• Lead manpower development including coaching, recruitment, and training.
• Coordinate CRM activities: communications, visits, discounts, events, and trainings.
• Assess performance of branch staff and ensure alignment with targets.

Skills

Leadership

Communication

Analytical problem-solving

English communications

Team development

Education

Diploma (D3) or Bachelor's degree (S1) in Engineering/Business

Job description

Responsible for organizing, managing, and overseeing all business operations and activities within the assigned branch, area, or site to ensure effective, efficient, and sustainable business performance.

Key Responsibilities

Oversee and manage all customer support activities at the branch to ensure high-quality service delivery and customer satisfaction.

Manage and oversee all activities related to the quotation, sales, supply, and billing of spare parts and services to customers and other relevant parties at the branch.

Oversee and manage branch inventory and warehouse operations to ensure operational efficiency, effectiveness, and optimal inventory control.

Drive sustainable business growth and continuously develop spare parts business opportunities within the branch.

Monitor and evaluate the overall performance of the branch, area, or site to ensure the achievement of business and operational targets.

Lead and manage manpower development across the branch, including disciplinary actions, coaching, recruitment, termination, promotion, employee recognition, and training.

Plan, coordinate, and oversee customer relationship management (CRM) activities on a regular basis, including customer communication, visits, presentations, information sharing, customer gatherings, Customer Round Table (CRT) meetings, discounts, price campaigns, rebates, special events, and customer training programs.

Continuously monitor and evaluate the individual performance of all branch employees to ensure alignment with established targets and performance standards.

Address operational, business, technical, and personnel-related issues by making appropriate decisions and taking corrective actions, both for internal matters and external stakeholder concerns, including customers and the surrounding community.

Analyze and consolidate market conditions, competitor activities, potential business opportunities, and potential threats using the SWOT analysis approach to support strategic business planning and decision-making.

Prepare and submit biweekly and monthly performance reports to management, covering relevant business and operational activities.

Qualifications

Minimum Diploma (D3) or Bachelor's Degree (S1) in Engineering, Business, or a related field.

Minimum 5 years of experience in Aftersales, Service Operations, or a similar managerial position.

Strong leadership skills with proven experience in managing, coaching, and developing teams.

Excellent communication, interpersonal, and analytical problem-solving skills.

Strong understanding of financial reports, transaction monitoring, operational cost analysis, budgeting, and Sales Order (SO) analysis.

Good knowledge of: Heavy equipment or automotive products, Technical troubleshooting Maintenance planning, Service contract management, Warranty processes, Spare parts and inventory management

Demonstrated ability to identify business opportunities and build long-term customer relationships.

Good command of English (spoken and written is preferred).

Possess a valid Class A Driving License (SIM A) and able to drive a four-wheel vehicle.

PT Indotruck Utama is the subsidiary of Indomobil Group, one of the largest automotive distributor and manufacturer in Indonesia. The company was established in 1988, and has been appointed as the sole distributor of well known and reputable European brands in heavy duty transportation, port equipment and material handling.

There are several brands handled by PT Indotruck Utama: Volvo Construction Equipment, Volvo Trucks, Volvo Bus, and Trailer (CIMCO).

PT Indotruck Utama is the subsidiary of Indomobil Group, one of the largest automotive distributor and manufacturer in Indonesia. The company was established in 1988, and has been appointed as the sole distributor of well known and reputable European brands in heavy duty transportation, port equipment and material handling.

There are several brands handled by PT Indotruck Utama: Volvo Construction Equipment, Volvo Trucks, Volvo Bus, and Trailer (CIMCO).