Uptime & Parts Commercial Manager

Volvo Group; Jakarta Pusat; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Volvo Group invites a seasoned sales and channel management leader to drive dealer network development and alignment across SEA markets from Jakarta. The role focuses on uptime and parts services, profitability, and customer satisfaction, coordinating with regional partners to meet Volvo CE goals.

The ideal candidate brings deep experience in commercial leadership, channel management, and a proven track record in large-scale service penetration, pricing and market development in the CE industry.

Qualifications

• Strong Dealer & Customer Relationship building skills.
• Good Leadership, collaborative, strong influencing skills.
• Change management, consensus building skills.
• Strong Business, Commercial Acumen.
• Customer focus, Process & Results driven.
• Strong advocate for Continuous Improvement.
• Strong verbal and written Communications skills (clear & concise).
• Ability to work effectively within a matrix structure / environment.
• Excellent team player.
• Fluent in English and Bahasa Indonesia.

Responsibilities

• Develop a high performing dealer network and align with dealer partners to achieve Volvo CE goals and strategy.
• Support partnership meetings to improve market performance.
• Lead penetration, volume, profitability and customer satisfaction targets for Uptime and Parts Services in assigned markets with sales/marketing initiatives.
• Maintain market knowledge of competitors, pricing, trade regulations, and customer expectations.
• Ensure dealers have Parts & Uptime Services sales org, capacity, coverage and competence.
• Achieve targets like Parts penetration, volume, profitability, dealer parts availability, and related services.
• Align dealer and Volvo CE actions to improve CSS and DSS results (OtD & DtR).
• Contribute to pricing decisions for Parts & Uptime services within budgets and approvals.

Skills

Dealer & customer relationships

Leadership & collaboration

Change management

Business acumen

Customer focus & results

Continuous improvement

Verbal & written communication

Matrix organization navigation

Teamwork

English & Bahasa Indonesia fluency

Education

University degree or equivalent

Job description

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Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

Job Summary

• Work together in a cross-functional team with distribution partners & regional functions to drive strategic business targets & dealer change management.
• Responsible to gain alignment, drive and hold Dealer Management to achieve customer satisfaction, penetration, sales & profitability targets for Uptime and Parts Services.
• Support Regional Uptime & Parts function to prioritize needs, work together on agreed activity plans with colleagues and dealer partners to achieve targets.

Main Responsibilities

• Develop a high performing dealer network, drive and develop a value-adding relationship with dealer partners, align & secure dealer buy-in to achieve Volvo CE goals & strategy.
• Actively support and execute partnership meeting to improve the overall performance of the market
• Actively support the development and be accountable for the implementation of penetration, volume, profitability and customers satisfaction targets for Uptime and Parts Services in assigned markets. Drive Uptime & Parts Services penetration growth though sales and marketing initiatives for assigned Dealers.
• Through continuous presence and ensure a high level of market knowledge of competitors, local pricing levels, trade regulations, customer expectations & market standard
• Ensure Dealers are aligned, have the necesssary Parts & Uptime Services Sales Organisation, Capacity, Coverage & Competence
• Achieve agreed targets such as Parts Penetration, Volume and Profitability targets, Dealer Parts Availability targets, R&M Services (CSA & EC) and Connected Services targets
• Ensure and align Dealer & Volvo CE actions to achieve agreed CSS (Customer Satisfaction Survey) & DSS (Dealer Satisfaction Survey) results to improve OtD & DtR processes.
• Key contributor to decision on price level for Parts & Uptime services. Work within approved budgets and approval levels, be accountable for frontline decision on discounts.

Required Professional Qualifcation

• University degree or appropriate academic qualification
• Minimum 10-15 years’ work experience in related role
• Minimum 3-5 years of relevant commercial and/or channel sales management experience
• Strong knowledge and understanding in Customer Support & Aftersales business
• Experience working in CE industry will be an added advantage
• Experience working in SEA markets will be an added advantage

Key Skills

• Strong Dealer & Customer Relationship building skills
• Good Leadership, collaborative, strong influencing skills
• Change management, consensus building skills
• Strong Business, Commercial Acumen
• Customer focus, Process & Results driven
• Strong advocate for Continuous Improvement
• Strong verbal and written Communications skills (clear & concise)
• Ability to work effectively within a matrix structure / environment
• Excellent team player
• Good Verbal and written Fluency in English,Fluency in Bahasa Indonesia

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Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Part of Volvo Group, Volvo Construction Equipment is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone’s full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow.

Job Category: Sales & Services

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.