Upstream Customer Success & Ops Lead (APAC)

Pt. Dunia Kido Indonesia (Parklon)

Jawa Barat

On-site

IDR 390,600,000 - 781,200,000

Full time

4 days ago

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Job summary

S&P Global Energy in Indonesia is seeking a Customer Success Manager - Upstream to nurture strategic relationships across upstream oil & gas accounts in the APAC region, driving adoption and retention of energy solutions.

You will lead onboarding and targeted training, monitor customer health metrics, coordinate cross‑functional teams to resolve escalations, and conduct regular on‑site business reviews to optimize performance and unlock growth opportunities.

Qualifications

Extensive upstream oil & gas experience in operator, service, or consulting roles.
Fluency in English and Bahasa Indonesia with strong communication skills.
Proven track record in customer-facing roles including relationship management and training.
Proficiency with data visualization tools and MS Office suite.
Ability to travel within the Asia Pacific region.

Responsibilities

Drive strategic customer relationships across upstream accounts to maximize adoption and retention.
Lead onboarding programs and targeted training to optimize client workflows.
Proactively monitor customer health metrics and identify expansion opportunities.
Serve as primary customer advocate, coordinating cross-functional teams to resolve escalations.
Conduct regular business reviews and on-site engagements to assess performance and insights.
Leverage analytics and emerging technologies to drive value and adoption of energy solutions.