APAC Upstream Customer Success Manager

Pt. Daewoong Group Indonesia; Jawa Barat; On-site; IDR 600,000,000 - 900,000,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Beyond the Basics

Job summary

S&P Global Energy is seeking a Customer Success Manager - Upstream in Jakarta, Indonesia. You will lead strategic relationships, onboard clients, and drive adoption of energy solutions across APAC. Travel within the Asia Pacific region is expected to support engagements and business development.

The role demands deep upstream industry knowledge, strong communication in English and Bahasa Indonesia, and a track record in customer success with data-driven insights.

Qualifications

• Extensive upstream oil & gas industry experience with operator, service company, or energy consulting firm.
• Fluency in English and Bahasa Indonesia with strong written and verbal communication.
• Proven track record in customer-facing roles with relationship management and growth expertise.

Responsibilities

• Drive strategic customer relationships across upstream oil & gas accounts to maximize adoption and retention of S&P Global Energy solutions.
• Lead onboarding programs and deliver targeted training to optimize client workflows and accelerate value realization.
• Monitor customer health metrics and satisfaction, identifying expansion opportunities to drive revenue growth.
• Serve as primary customer advocate, coordinating cross-functional teams to resolve escalations and deliver seamless service experiences.
• Conduct regular business reviews and on-site engagements to assess performance and gather insights for improvements.
• Leverage analytics and technologies to provide data-driven insights that enhance customer experience and adoption of energy solutions.

Skills

Upstream oil & gas experience

English

Bahasa Indonesia

Relationship management

Training delivery

Strategic account growth

Power BI

Tableau

Qlik

MS Office

Tools

Power BI

Tableau

Qlik

Job description

S&P Global Energy is seeking a Customer Success Manager - Upstream in Jakarta, Indonesia. You will lead strategic relationships, onboard clients, and drive adoption of energy solutions across APAC. Travel within the Asia Pacific region is expected to support engagements and business development.

The role demands deep upstream industry knowledge, strong communication in English and Bahasa Indonesia, and a track record in customer success with data-driven insights.