Customer Success & Ops Admin (Jakarta Utara)

Pt. Dunia Kido Indonesia (Parklon); Jawa Barat; On-site; IDR 390,600,000 - 781,200,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Job summary

S&P Global Energy in Indonesia is seeking a Customer Success Manager - Upstream to nurture strategic relationships across upstream oil & gas accounts in the APAC region, driving adoption and retention of energy solutions.

You will lead onboarding and targeted training, monitor customer health metrics, coordinate cross‑functional teams to resolve escalations, and conduct regular on‑site business reviews to optimize performance and unlock growth opportunities.

Qualifications

• Extensive upstream oil & gas experience in operator, service, or consulting roles.
• Fluency in English and Bahasa Indonesia with strong communication skills.
• Proven track record in customer-facing roles including relationship management and training.
• Proficiency with data visualization tools and MS Office suite.
• Ability to travel within the Asia Pacific region.

Responsibilities

• Drive strategic customer relationships across upstream accounts to maximize adoption and retention.
• Lead onboarding programs and targeted training to optimize client workflows.
• Proactively monitor customer health metrics and identify expansion opportunities.
• Serve as primary customer advocate, coordinating cross-functional teams to resolve escalations.
• Conduct regular business reviews and on-site engagements to assess performance and insights.
• Leverage analytics and emerging technologies to drive value and adoption of energy solutions.

Skills

Upstream oil & gas experience

English fluency

Bahasa Indonesia fluency

Tools

Power BI

Tableau

Qlik

Microsoft Office

Job description

Customer Success Manager - Upstream

Posted 1 day ago

Job Description

**About the Role:**
**Grade Level (for internal use):**
10
**The Team:**
The Asia Pacific Customer Success Team operates as trusted advisors to upstream oil & gas customers across the region, leveraging S\'P Global Energy\'s industry‑leading solutions to drive measurable business outcomes. Our collaborative team values expertise, innovation, and a global mindset in delivering exceptional customer experiences that foster long‑term partnerships.
**Responsibilities and Impact:**
+ Drive strategic customer relationships across upstream oil & gas accounts, ensuring maximum adoption and retention of S\'P Global Energy solutions
+ Lead comprehensive customer onboarding programs and deliver targeted training to optimize client workflows and accelerate time‑to‑value
+ Proactively monitor customer health metrics and satisfaction levels, identifying expansion opportunities that drive revenue growth and deepen partnerships
+ Serve as the primary customer advocate, coordinating cross‑functional teams to resolve escalations and deliver seamless service experiences
+ Conduct regular business reviews and strategic on‑site engagements to assess performance, gather insights, and recommend solutions that enhance operational outcomes
+ Leverage advanced analytics and emerging technologies to provide data‑driven insights that improve customer experience and drive adoption of innovative energy solutions
**What We\'re Looking For:**
**Basic Required Qualifications:**
+ Extensive experience in upstream oil & gas industry with an operator, service company, or energy consulting firm
+ Fluency in English and Bahasa Indonesia with strong written and verbal communication skills for diverse stakeholder engagement
+ Proven track record in customer‑facing roles with demonstrated expertise in relationship management, training delivery, and strategic account growth
+ Technical proficiency with data visualization platforms (such as Power BI, Tableau, or Qlik) and advanced Microsoft Office suite capabilities
+ Ability to travel within the Asia Pacific region to support customer engagements and business development activities
**Additional Preferred Qualifications:**
+ Experience with API integrations, cloud platforms (such as AWS, Azure, or Google Cloud), and data analytics technologies including machine learning applications
+ Familiarity with AI technologies and their practical applications in customer success, predictive analytics, or energy industry solutions
+ Proficiency with CRM platforms and customer success management tools for data‑driven insights
+ Multilingual capabilities beyond English and Bahasa Indonesia, particularly other regional languages within the Asia Pacific market
**About S\'P Global Energy**
At S\'P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long‑term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.
S\'P Global Energy is a division of S\'P Global (NYSE: SPGI). S\'P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world‑leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in the rapidly changing global landscape. Learn more at .
**\'What\'s In It For** **You?**
**\'Our Mission:**
Advancing Essential Intelligence.
**\'Our People:**
We\'re more than 35,000 strong worldwide‑so we\'re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We\'re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
**\'Our Values:**
**\'Integrity, Discovery, Partnership**
Throughout our history, the world\'s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
**\'Benefits:**
We take care of you, so you can take care of business. We care about our people. That\'s why we provide everything you\& your career\-need to thrive at S\'P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company‑matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It\'s not just about you. S\'P Global has perks for your partners and little ones, too, with some best‑in‑class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards‑small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S\'P Global::
At S\'P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**\'Equal Opportunity Employer**
S\'P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**\'US Candidates Only:** Know Your Rights: Workplace discrimination is illegal ( - Middle Professional Tier I (EEO Job Group)