Underground Technical Support Manager (Drills) – Roster & Travel

Sandvik AB; Indonesia; On-site; IDR 450,000,000 - 630,000,000; Full time

Benefits offered by this job

Site and travel allowances

Visas provided

Roster options

Job summary

Sandvik is seeking an Underground Technical Support Manager (TSM) for Drills to lead the Product Support and Technical Advisor team in Indonesia. The role focuses on delivering high‑quality service for underground mining equipment, maintaining fleet readiness, and achieving contract KPIs while adhering to safety and environmental guidelines.

The incumbent will work closely with the Sales organization and Product lines, manage projects within service contracts, and drive continuous improvement in

Qualifications

• Must have strong leadership and team management capabilities.
• Demonstrated problem solving and strategic planning skills.
• High technical knowledge and ability to communicate with customers.

Responsibilities

• Lead and develop the Product Support and Technical Advisor team.
• Provide post‑sales service support to maintain underground fleet equipment.
• Ensure KPI targets are achieved and safety guidelines followed.
• Resolve customer issues and drive continuous improvement initiatives.
• Coordinate with Sales and Product lines to align service contracts.

Skills

Leadership

Problem solving

Strategic planning

Technical knowledge

Communication

Targets

Customer relationships

Time management

Initiative

Teamwork

Job description

Sandvik is seeking an Underground Technical Support Manager (TSM) for Drills to lead the Product Support and Technical Advisor team in Indonesia. The role focuses on delivering high‑quality service for underground mining equipment, maintaining fleet readiness, and achieving contract KPIs while adhering to safety and environmental guidelines.

The incumbent will work closely with the Sales organization and Product lines, manage projects within service contracts, and drive continuous improvement in