Technical Support Manager – Surface Drills

Sandvik AB; Jakarta Pusat; On-site; IDR 400,000,000 - 800,000,000; Full time

Job summary

Sandvik AB is seeking a Technical Support Manager for Surface Drills to lead fault finding, provide prompt, safe solutions, and support customers across Asia-Pacific. The role demands deep technical ownership, collaboration with sales, and strong coaching of teams.

The candidate will drive root cause analysis, system adjustments, and meaningful feedback to improve products and services, while traveling up to 50% of the time across Indonesia, the Philippines, Mongolia, Malaysia, and Singapore.

Qualifications

• Must hold a technical diploma or degree in a relevant discipline.
• Proven ability to perform root cause analysis and troubleshoot complex systems.
• Strong communication and teammate collaboration skills.

Responsibilities

• Perform systematic fault finding and provide prompt, safe solutions.
• Collect technical feedback for sales and product inputs.
• Make recommendations to improve processes and customer service outcomes.
• Adjust systems on client equipment and support commissioning.
• Provide technical and application guidance to sales and customers.
• Lead product launches, testing and commissioning services; support NPD.

Skills

Strong leadership

Root Cause Analysis

Second-line support

Troubleshooting

Communication skills

Education

Diploma or Bachelor’s degree in Technical Discipline

Job description

Sandvik AB is seeking a Technical Support Manager for Surface Drills to lead fault finding, provide prompt, safe solutions, and support customers across Asia-Pacific. The role demands deep technical ownership, collaboration with sales, and strong coaching of teams.

The candidate will drive root cause analysis, system adjustments, and meaningful feedback to improve products and services, while traveling up to 50% of the time across Indonesia, the Philippines, Mongolia, Malaysia, and Singapore.