Underground Drills Tech Support Lead

Sandvik; Mimika Baru; On-site; IDR 9,000,000 - 15,000,000; Full time

Benefits offered by this job

Site and travel allowances

Work permits and visas

Job summary

Sandvik is seeking a candidate for the Underground Technical Support Manager (TSM) Drills to lead and develop the Product Support and Technical Advisor team, ensuring safe and efficient maintenance of the customer fleet. The role links Sales and Product lines while aligning with Sandvik safety standards and local regulations.

The ideal candidate will manage service contracts, drive performance, and foster strong customer relationships in Indonesia’s Papua region, working in a high-profile,

Qualifications

• Experience leading a cross-functional service team.
• Strong communication and stakeholder management.
• Proven ability to drive KPI achievement and customer satisfaction.
• Safety-focused with knowledge of mining site requirements.

Responsibilities

• Lead and develop the Product Support and Technical Advisor team.
• Provide post-sales support to maintain customer fleet of underground mining equipment.
• Ensure contract KPIs are achieved and guide technical staff in maintenance tasks.
• Drive continuous improvement initiatives and customer relationship growth.

Skills

Leadership

Communication

Problem solving

Time management

Strategic planning

Customer relationship management

Education

LOTOTO certificate

Working At Heights (WAH)

Job description

Sandvik is seeking a candidate for the Underground Technical Support Manager (TSM) Drills to lead and develop the Product Support and Technical Advisor team, ensuring safe and efficient maintenance of the customer fleet. The role links Sales and Product lines while aligning with Sandvik safety standards and local regulations.

The ideal candidate will manage service contracts, drive performance, and foster strong customer relationships in Indonesia’s Papua region, working in a high-profile,