Underground Technical Support Manager (TSM) Drills

Sandvik; Mimika Baru; On-site; IDR 9,000,000 - 15,000,000; Full time

Benefits offered by this job

Site and travel allowances

Work permits and visas

Job summary

Sandvik is seeking a candidate for the Underground Technical Support Manager (TSM) Drills to lead and develop the Product Support and Technical Advisor team, ensuring safe and efficient maintenance of the customer fleet. The role links Sales and Product lines while aligning with Sandvik safety standards and local regulations.

The ideal candidate will manage service contracts, drive performance, and foster strong customer relationships in Indonesia’s Papua region, working in a high-profile,

Qualifications

• Experience leading a cross-functional service team.
• Strong communication and stakeholder management.
• Proven ability to drive KPI achievement and customer satisfaction.
• Safety-focused with knowledge of mining site requirements.

Responsibilities

• Lead and develop the Product Support and Technical Advisor team.
• Provide post-sales support to maintain customer fleet of underground mining equipment.
• Ensure contract KPIs are achieved and guide technical staff in maintenance tasks.
• Drive continuous improvement initiatives and customer relationship growth.

Skills

Leadership

Communication

Problem solving

Time management

Strategic planning

Customer relationship management

Education

LOTOTO certificate

Working At Heights (WAH)

Job description

Reporting Line: General Manager Highland

Location: Freeport – Indonesia located in the Papua Province, Indonesia

At Sandvik, we offer you a world of opportunities. Our global network and strong culture empower individuals to grow and make a meaningful impact.

Sandvik is seeking applications from motivated individuals for Underground Technical Support Manager (TSM) Drills to join our team.

Position Overview

This high-profile role to help lead and develop the Product Support and Technical Advisor team. The team provide Service support to maintain the Customer fleet of Underground Mining equipment (Jumbo’s, Solo’s and Cabolter’s) in a fit for purpose state. Ensuring optimum use of available resources to execute safe and efficient maintenance activities whilst ensuring contract KPI’s are achieved by guiding technical staff through both preventative maintenance tasks and breakdown repairs. Manage and maintain projects within the scope of the service contract and provide a link between the Sales organization and the Product line. The candidate will need to work with the Customer in accordance with Sandvik Mining Environmental, Health and Safety guidelines and Regulations, Indonesian Standards and Regulations, and Site-specific rules and regulations.

Key performance areas

• All employees and workers are required to conduct themselves in accordance with our EHS Vision to achieve Zero Harm to; our people, the environment we work in, our customers and our suppliers
• Manage a support team to provide first class post-sales support
• Research questions using available information & internal resources.
• Set clear objectives, evaluate progress and instill a high-performance culture with focus on teamwork, service excellence and ownership for resolving customer issues
• Ensure working practices are well defined and operational with minimal disruption using technology to improve efficiency as appropriate.
• Manage the team and individual performance, technical and skills development
• Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together.
• Remain aware of new product developments in the area of network technology providing input and tactical direction to the business on customer service and support challenges.
• Manage and maintain internal and external aftermarket projects within the scope of the service contract.
• Service and Safety Bulletin management.
• Compile and review of safe work procedures.
• Support service contract Project Manager & General Manager where needed.
• Grow Customer Relationship

Your profile

• Ability to lead and work as part of an integrated, broad team to achieve results
• Strong problem solving, analytical and strategic planning skills.
• Strong technical knowledge.
• Demonstrated experience as a strong communicator.
• Demonstrated ability setting targets.
• Demonstrated strong customer relationship management.
• Must be flexible, self-motivated and demonstrate initiative with an in-depth understanding of customer business processes
• Highly developed time management and organizational skills
• High level of initiative, drive and determination to achieve customer goals and targets
• Experience with the development and implementation of operational continuous improvement strategies
• Mandatory Certificate : Lototo, WAH (Working At Heights)

What is in it for you?

• A globally competitive salary with benefits including site and travel allowances.
• All required work permits and visas
• Options for roster including 6:3, 8:3 or residential living
• Versatile and interesting tasks in international business environment, as well as the opportunity to develop your own professional skills and career.
• Be part of a global leader that is shaping the future of the Mining Industry in sustainable ways.

About Us

Only candidates who meet the qualifications will be processed

Sandvik is a global, high-tech engineering group with approximately 44,000 employees and sales in about 150 countries. We have a strong focus on enhancing customer productivity, profitability and sustainability through our unique expertise and solutions for the manufacturing, mining, and infrastructure industries. Our offering covers their value chains and is based on extensive investments in research and development, customer insights and a deep knowledge of industrial processes and digital solutions.

We have a long history of ethical and responsible business conduct, which has played a significant role in the global success of our company for 160 years. We conduct business in a sustainable and responsible manner, are committed to creating safe and healthy workplaces and delivering the industry’s safest products and services.

We are proud to shape the future of our industry in close collaboration with our customers and partners. We believe in an inclusive, equal, and open-minded culture, and we nurture our diversities to form a solid foundation for achieving great results.