Travel Support & Concierge Specialist

Tumlare Corporation; Jakarta Pusat; Hybrid; IDR 78,120,000 - 133,920,000; Full time

Benefits offered by this job

Hybrid working

International environment

Diverse culture

Growth training

Employee engagement activities

Job summary

Kuoni Tumlare in Jakarta offers a Customer Service Executive role focused on handling tours and providing dedicated support to ensure customer satisfaction throughout trips. The role requires first contact for emergencies, and acting as a local PR agent while maintaining existing customer relationships.

Applicants should have 1–2 years in customer service or travel, native Japanese fluency, and business-level English.

Qualifications

• 1-2 years' experience in customer service/travel industry/call centre.
• Business level English required (spoken and written).
• Native level fluency in Japanese required (spoken and written).
• CV/resume must be in English.

Responsibilities

• Handle incoming calls, emails, and chats for customers.
• Address queries and/or complaints from customers, suppliers, or hotels.
• Review itineraries for user-friendliness and smooth operation.
• Process and confirm service bookings accurately with any special requirements.
• Provide post-interaction reports and support during tours.
• Meet and greet customers and tour leaders during/after office hours as needed.
• Support during emergencies and crises as part of the team.

Skills

Japanese fluency

English proficiency

Customer service

Communication skills

Tools

Microsoft Office

Job description

Kuoni Tumlare in Jakarta offers a Customer Service Executive role focused on handling tours and providing dedicated support to ensure customer satisfaction throughout trips. The role requires first contact for emergencies, and acting as a local PR agent while maintaining existing customer relationships.

Applicants should have 1–2 years in customer service or travel, native Japanese fluency, and business-level English.