Hybrid Travel Support Executive - Multilingual

Tumlare Corporation; Jakarta Selatan; Hybrid; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

Hybrid work

International environment

Diversity & inclusion

Training opportunities

Employee engagement activities

Job summary

Kuoni Tumlare is seeking a Customer Service Executive in Indonesia to handle calls, emails, and chats for European tours while ensuring high customer satisfaction. You will act as a local PR contact and sales support, maintaining relationships and promoting future business.

The role requires English and Japanese fluency, 1–2 years in customer service, and flexibility for night/weekend shifts. Hybrid work setup and international collaboration are offered.

Qualifications

• Business level of English is essential (spoken and written).
• Native level fluency of Japanese is essential (spoken and written).
• 1- or 2-years' experience in customer service/travel industry/call centre desired.

Responsibilities

• Effectively handle all incoming calls, emails, chats for customers travelling within the Company's European territories.
• Professionally deal with queries and/or complaints from customers, suppliers, or hoteliers.
• Conduct a feasibility review for itineraries to ensure they are user friendly and run smoothly.
• Process and confirm all service bookings accurately, noting any special requirements of customers.
• Regular service quality checks and monitoring of services provided on tours.
• Provide clear, detailed reports/presentations after interactions and inspections.
• Meet-n-Greet customers and tour leaders during/after office hours as required.
• Work on shift hours including night shifts, weekends, and bank holidays as required.
• Act as emergency response team and support tour leaders/customers during crises.

Skills

English proficiency

Japanese language

Customer service

Call centre

Microsoft Office

Tools

Microsoft Office

Job description

Kuoni Tumlare is seeking a Customer Service Executive in Indonesia to handle calls, emails, and chats for European tours while ensuring high customer satisfaction. You will act as a local PR contact and sales support, maintaining relationships and promoting future business.

The role requires English and Japanese fluency, 1–2 years in customer service, and flexibility for night/weekend shifts. Hybrid work setup and international collaboration are offered.