Global Travel Customer Success Executive - Hybrid

Tumlare Corporation; Pluit; Hybrid; IDR 72,000,000 - 110,000,000; Full time

Benefits offered by this job

Hybrid work

International environment

Diverse & Inclusive culture

Growth opportunities

Employee engagement activities

Job summary

Kuoni Tumlare in Indonesia is seeking a Customer Service Executive to ensure high-quality support for travelers across European itineraries. The role focuses on handling inquiries, resolving issues, and coordinating bookings with attention to customer satisfaction.

Applicants should have 1–2 years in customer service, excellent English, and native-level Japanese. A hybrid work model is offered with opportunities to grow in an international environment.

Qualifications

• 1-2 years' experience in customer service/travel industry/call centre is desirable.
• Business level English is essential (verbal and written).
• Native level fluency of Japanese is essential (verbal and written).
• Any other language is desirable (e.g., Mandarin, Korean, Italian, French, Spanish).
• Computer literacy – experience in Microsoft Office.

Responsibilities

• Handle all incoming calls, emails, chats for customers travelling within the Company’s European territories.
• Deal with queries/complaints from customers, suppliers, or hoteliers.
• Conduct feasibility reviews for itineraries to ensure they are user friendly and run smoothly.
• Process and confirm all service bookings accurately, noting special requirements.
• Perform regular service quality checks and monitor tours.
• Provide clear reports/presentations after interactions and inspections.
• Meet and greet customers and tour leaders during/after office hours as required.
• Work shifts including night, weekends, and holidays as needed.
• Act as emergency response support for tour leaders/customers in crises.

Skills

Customer service

Travel industry

Call centre

English (business)

Japanese (native)

Other languages

Microsoft Office

Tools

Microsoft Office

Job description

Kuoni Tumlare in Indonesia is seeking a Customer Service Executive to ensure high-quality support for travelers across European itineraries. The role focuses on handling inquiries, resolving issues, and coordinating bookings with attention to customer satisfaction.

Applicants should have 1–2 years in customer service, excellent English, and native-level Japanese. A hybrid work model is offered with opportunities to grow in an international environment.