Travel Consultant

Kija Travel; Provinsi Bali; On-site; IDR 66,960,000 - 111,600,000; Full time

Benefits offered by this job

Exclusive travel discounts

Familiarisation trips

Professional development

Flexible working arrangements

Job summary

Based in Bali, Kija Travel seeks a dedicated Travel Consultant to design personalised itineraries and advise clients on destinations, accommodations, and travel logistics. The role focuses on understanding client needs, accurate bookings, and delivering exceptional service to build lasting client relationships.

You'll collaborate with suppliers, stay current on visa rules, and promote travel packages, while benefiting from development opportunities, employee discounts, and flexible working

Qualifications

• Experience as Travel Consultant or Travel Agent in travel industry.
• Excellent knowledge of destinations, climate, culture.
• Strong communication and organisational skills.
• Ability to work independently and in a team.
• Fluency in English; additional languages desirable.

Responsibilities

• Consulting with clients to understand travel preferences, budget, and requirements to create tailored travel itineraries.
• Providing knowledge and recommendations on destinations, accommodations, and travel services.
• Processing travel bookings including flights, hotels, car rentals, tours, and other travel arrangements.
• Liaising with travel suppliers, airlines, hotels, and tour operators to secure the best rates and availability for clients.
• Handling client inquiries and complaints in a professional and timely manner to ensure exceptional customer service.
• Maintaining accurate records of client bookings, preferences, and special requirements.
• Staying up-to-date with travel industry trends, new destinations, visa requirements, and travel regulations.
• Promoting travel packages and services to potential clients through various communication channels.
• Managing travel documentation and ensuring visas/travel permits are obtained.
• Building and maintaining strong relationships with clients to encourage repeat business.

Skills

Travel consultancy

Customer service

Communication skills

Fluent English

Tools

Travel booking systems

Job description

About the role

Kija Travel is seeking a dedicated and enthusiastic Travel Consultant to join our team in Bali. This is a full-time position where you will be at the heart of creating unforgettable travel experiences for our clients. As a Travel Consultant, you will play a crucial role in understanding client needs, crafting personalised itineraries, and providing expert advice on destinations, accommodation, and travel logistics. Your expertise will directly impact client satisfaction and contribute to the growth and reputation of Kija Travel in the competitive travel industry.

Key responsibilities

Consulting with clients to understand their travel preferences, budget, and requirements to create tailored travel itineraries

Providing comprehensive knowledge and recommendations on destinations, attractions, accommodation options, and travel services

Processing travel bookings including flights, hotels, car rentals, tours, and other travel arrangements

Liaising with travel suppliers, airlines, hotels, and tour operators to secure the best rates and availability for clients

Handling client inquiries and complaints in a professional and timely manner to ensure exceptional customer service

Maintaining accurate records of client bookings, preferences, and special requirements

Staying up-to-date with travel industry trends, new destinations, visa requirements, and travel regulations

Promoting travel packages and services to potential clients through various communication channels

Managing travel documentation and ensuring all necessary visas and travel permits are obtained

Building and maintaining strong relationships with clients to encourage repeat business and referrals

What we're looking for

Proven experience as a Travel Consultant or Travel Agent, ideally within the travel and tourism industry

In-depth knowledge of popular travel destinations, including attractions, climate, culture, and local customs

Strong proficiency with travel booking systems and reservation software

Excellent communication and interpersonal skills with the ability to understand and respond to client needs

Outstanding organisational skills with meticulous attention to detail

Ability to work independently and as part of a collaborative team

Problem-solving mindset with the ability to handle unexpected travel situations calmly and professionally

Sales-oriented approach with a passion for delivering exceptional customer service

Knowledge of visa requirements, travel insurance, and travel regulations across various destinations

Fluency in English; proficiency in additional languages is highly desirable

A genuine passion for travel and the ability to inspire clients with enthusiasm about their journeys

What we offer

At Kija Travel, we are committed to creating a supportive and rewarding work environment for our team. We offer competitive salaries commensurate with experience, opportunities for professional development and training within the travel industry, and access to exclusive travel discounts and familiarisation trips to enhance your product knowledge. We understand the importance of work-life balance and offer flexible working arrangements where possible. Our team benefits from a collaborative culture that values creativity, innovation, and a genuine passion for travel. We invest in our employees' growth and provide pathways for career progression within the company.

About us

Kija Travel is a leading travel agency dedicated to creating exceptional travel experiences for our diverse clientele. Based in the heart of Bali, we specialise in crafting bespoke itineraries and providing expert travel consulting services that span destinations across Asia, Europe, and beyond. Our mission is to transform travel dreams into reality by offering personalised service, local expertise, and unparalleled attention to detail. We pride ourselves on our deep connections with local suppliers, our extensive destination knowledge, and our commitment to delivering outstanding customer service. At Kija Travel, we believe that travel is more than just a holiday—it's an opportunity for discovery, connection, and unforgettable memories.