Telemarketing Supervisor

Education First; Indonesia; On-site; IDR 89,280,000 - 178,560,000; Full time

Job summary

Education First Indonesia membuka posisi Telemarketing Supervisor. Anda akan memimpin tim Telemarketing Agent, melatih mereka, mengevaluasi kinerja, dan mengarahkan strategi funnel agar konversi meningkat.

Tugas meliputi pengembangan tujuan kinerja, kolaborasi dengan tim pemasaran dan penjualan, analisis KPI secara rutin, serta melaporkan insight kepada manajemen. Kualifikasi mencakup gelar terkait, minimal 3+ tahun pengalaman supervisor telemarketing, kemampuan komunikasi dan kepemimpinan kuat,

Qualifications

• Gelar sarjana terkait bidang pemasaran/ manajemen bisnis.
• Minimal 3+ tahun pengalaman sebagai telemarketing supervisor/lead/tentukan dalam tim telemarketing.
• Kemampuan komunikasi dan presentasi yang baik.
• Mampu bekerja 5 hari seminggu dengan shift, termasuk akhir pekan.
• Familiar dengan tren industri dan alat CRM/MS Office.

Responsibilities

• Pimpin, latih, dan evaluasi kinerja tim Telemarketing Agent.
• Kembangkan tujuan kinerja dan strategi funnel bersama tim pemasaran serta penjualan.
• Analisis KPI secara rutin dan berikan laporan kepada manajemen.
• Bangun hubungan pelanggan melalui komunikasi yang efektif dan responsif.

Skills

Leadership

Communication

Data analysis

Time management

Coaching

Education

Bachelor's degree in marketing / business management

Tools

MS Office

CRM

Job description

Telemarketing Supervisor

Perusahaan : Education First

Jenis Pekerjaan : Full-Time Indonesia

Deskripsi Pekerjaan - Telemarketing Supervisor

Description

We are looking for an adaptive Telemarketing Supervisor to be a part of our team. You will be responsible for recruiting, training, and overseeing the performance of Telemarketing Agent. Besides, you should also be able to assist with the development and implementation of effective funnel performance strategies.

Responsibilites

1. Leadership & Team Management

• Lead, manage, and mentor a team of TMK to achieve individual and team KPIs.
• Conduct daily check-ins, weekly 1:1 meetings, and performance evaluations to ensure alignment and drive improvement.
• Provide training, coaching, and guidance to develop the skills and capabilities of team members.
• Review each team member’s performance to identify opportunities for growth and improvement (call, WA quality, script, etc)
• Address team issues and provide support.
• Handle performance improvement initiatives when necessary, ensuring team members meet 95-120% of their targets consistently.
• Ensure the accuracy and quality day-to day and results of TMK member

2. Strategy Development & Execution

• Develop and implement effective performance objectives; time, tools, skills, and flow
• Collaborate with marketing and sales teams to align funnel process efficiently with overall business strategies and healthy COA.
• Regularly analyze metrics and KPIs, preparing insights and actionable reports for senior management.
• Stay updated on market trends, competitor activities, and new lead generation / process technologies to drive innovation.

3. Cross-Departmental Collaboration

• Collaborate closely with the marketing and sales team to facilitate seamless handovers of qualified lead , appointment, and shows.
• Customer Relationship Management
• Build and maintain long-term customer relationships.
• Address customer inquiries and complaints.
• Ensure customer satisfaction.

Minimum Qualifications

• Bachelor’s degree in marketing, Business Management, or a related field
• At least 3+ years of work experience as a Telemarketing Manager/ Supervisor/ Lead Telesales Manager, or a similar role in the Tele/Sales department
• Familiarity with the latest industry trends and developments
• 5 days a week job, Willing to work on shift with Saturday/ Sunday working day.
• Excellent verbal and written communication & presentation skills.
• Strong leadership, motivation, and coaching abilities.
• Understanding of sales processes and techniques.
• Ability to analyze data and identify trends.
• Ability to address challenges and find solutions.
• Ability to manage time and prioritize tasks effectively.
• Ability to handle customer inquiries and complaints professionally.
• Familiarity with Microsoft Office tools, CRM, and other Telemarketing support tools
• Understanding of the industry and target market.

Tentang Perusahaan

Education First

Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the b...