Assistant Manager, Strategic Partnership & Customer Engagement

Pengiklan Anonim; Jakarta Pusat; On-site; IDR 180,000,000 - 340,000,000; Full time

Job summary

Pengiklan Anonim is seeking an Assistant Manager, Strategic Partnership & Customer Engagement to develop and manage collaboration programs with healthcare providers, corporate partners, and communities. The role emphasizes customer engagement, program design, and cross-functional teamwork to enhance brand presence and customer experience.

The role requires a Bachelor’s degree and 3–5 years in partnerships or customer engagement, with strong communication skills in Indonesian and English.

Qualifications

• Bachelor’s degree in Marketing, Business Administration, Communications or related field.
• Proven ability to develop and manage external partnerships or customer engagement programs.
• Strong communication skills with internal and external stakeholders.

Responsibilities

• Develop and execute strategic partnership initiatives with healthcare providers, corporate partners, communities, lifestyle brands, and other relevant organizations.
• Identify and evaluate potential partners based on business relevance, target audience alignment, and long-term collaboration opportunities.
• Manage end-to-end partnership programs, including concept development, proposal preparation, negotiation, implementation, and performance evaluation.
• Design customer engagement and retention initiatives to strengthen customer relationships, satisfaction, loyalty, and advocacy.
• Collaborate with Sales, Customer Service, Marketing, and other internal stakeholders to develop integrated customer engagement programs.
• Coordinate partnership-related campaigns, collaborative events, educational programs, and customer-focused activities.
• Develop partnership materials, communication content, presentations, proposals, and post-program reports.
• Monitor program budgets, timelines, deliverables, and partner commitments to ensure effective and timely implementation.
• Track and analyze program performance, including customer participation, engagement, lead generation, conversion opportunities, and partnership value.
• Gather customer and partner insights to identify opportunities for service improvement and future collaboration.
• Ensure all partnership and customer engagement activities comply with company policies, brand guidelines, and applicable regulatory requirements.
• Support broader marketing and business development initiatives as required.

Skills

Stakeholder management

Communication

Project management

Negotiation

Problem-solving

Education

Bachelor’s degree in Marketing, Business Administration, Communications

Job description

Assistant Manager, Strategic Partnership & Customer Engagement

Assistant Manager, Strategic Partnership & Customer Engagement

As the Assistant Manager, Strategic Partnership & Customer Engagement, you will be responsible for developing strategic collaborations and customer engagement initiatives that strengthen brand presence, improve customer experience, and support sustainable business growth.

Responsibilities

Develop and execute strategic partnership initiatives with healthcare providers, corporate partners, communities, lifestyle brands, and other relevant organizations.

Identify and evaluate potential partners based on business relevance, target audience alignment, and long-term collaboration opportunities.

Manage end-to-end partnership programs, including concept development, proposal preparation, negotiation, implementation, and performance evaluation.

Design customer engagement and retention initiatives to strengthen customer relationships, satisfaction, loyalty, and advocacy.

Collaborate with Sales, Customer Service, Marketing, and other internal stakeholders to develop integrated customer engagement programs.

Coordinate partnership-related campaigns, collaborative events, educational programs, and customer-focused activities.

Develop partnership materials, communication content, presentations, proposals, and post-program reports.

Monitor program budgets, timelines, deliverables, and partner commitments to ensure effective and timely implementation.

Track and analyze program performance, including customer participation, engagement, lead generation, conversion opportunities, and partnership value.

Gather customer and partner insights to identify opportunities for service improvement and future collaboration.

Ensure all partnership and customer engagement activities comply with company policies, brand guidelines, and applicable regulatory requirements.

Support broader marketing and business development initiatives as required.

Requirements

Bachelor’s degree in Marketing, Business Administration, Communication, Public Relations, or another relevant discipline.

Minimum 3–5 years of relevant experience in strategic partnerships, customer engagement, business development, account management, or related functions.

Experience in Healthcare, Nutrition, Consumer Services, Insurance, Banking, or other B2C industries is preferred.

Proven experience in developing and managing external partnerships or customer engagement programs.

Strong ability to build professional relationships and communicate effectively with both internal and external stakeholders.

Good commercial awareness and ability to identify mutually beneficial collaboration opportunities.

Strong project management, organizational, negotiation, and problem-solving skills.

Comfortable working with performance indicators, budgets, timelines, and program evaluation.

Excellent verbal and written communication skills in Bahasa Indonesia and English.

Proactive, resourceful, collaborative, and able to work independently with minimal supervision.

Willing to travel and work flexible hours when partnership programs or customer activities require.

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