B2B Partner Retention Specialist

VIA.com; Jakarta Utara; On-site; IDR 200,880,000 - 312,480,000; Full time

Benefits offered by this job

Medical parking

BPJS Kesehatan & Ketenagakerjaan

Incentive program

Job summary

Via.com seeks a Partner Retention Manager in Jakarta to design and manage loyalty, incentive, and reactivation programs, monitor partner activity, booking patterns, and transaction data to identify risks and boost engagement.

You will collaborate with Account Management, Marketing, Product, and Ops to optimize partner experience, conduct health checks, and own B2B programs such as win-back and loyalty initiatives.

Qualifications

• Bachelor’s degree in Business, Marketing, Hospitality, or related field.
• Minimum 2 years’ experience in account management, customer success, or retention.
• Experience with CRM and reporting tools (Salesforce, Kapture, Excel).
• Solid understanding of the partner lifecycle and sales funnel in B2B travel/service environments.

Responsibilities

• Develop and implement retention strategies to minimize partner churn.
• Monitor partner activity, booking patterns, and transactions to identify risks and drive engagement.
• Design and manage loyalty, incentive, and reactivation programs.
• Analyze KPIs such as retention rate, reactivation rate, ARPA, and transaction frequency.
• Collaborate with Account Management to maintain key partner relationships and address at‑risk accounts.
• Conduct regular account reviews, satisfaction surveys, and health check-ins.
• Work with Marketing, Product, and Ops to enhance partner experience and support targeted campaigns.
• Own and execute B2B programs (e.g., reactivation, win-back, loyalty).

Skills

Retention strategy

Account management

Data analysis

CRM tools

Education

Bachelor’s degree in Business/Marketing/Hospitality

Tools

Salesforce

Kapture

Excel

Job description

Via.com seeks a Partner Retention Manager in Jakarta to design and manage loyalty, incentive, and reactivation programs, monitor partner activity, booking patterns, and transaction data to identify risks and boost engagement.

You will collaborate with Account Management, Marketing, Product, and Ops to optimize partner experience, conduct health checks, and own B2B programs such as win-back and loyalty initiatives.