Telemarketing Team Leader (Fintech)

PT Abadi Sejahtera Finansindo (Head Office); Banten; On-site; IDR 100,440,000 - 167,400,000; Full time

Job summary

PT Abadi Sejahtera Finansindo (Head Office) is seeking a Telemarketing Team Leader to drive performance, coach a growing team, and optimize calling strategies. You will manage lead distribution, track performance, and collaborate with internal teams to resolve escalations.

The role requires a proven track record in telemarketing leadership, strong coaching and communication abilities, and familiarity with CRM systems and telemarketing tools. A dynamic, target-driven environment awaits.

Qualifications

• Minimum 3 years in telemarketing/telesales.
• At least 1 year in a team leader role.
• Proven record of achieving targets and managing teams.
• Strong leadership, coaching, and communication skills.
• Familiar with CRM systems and telemarketing tools.

Responsibilities

• Lead and motivate the telemarketing team to achieve KPIs and sales targets.
• Monitor team performance and provide regular coaching and feedback.
• Develop telemarketing strategies and call scripts.
• Manage lead distribution, performance tracking, and reporting.
• Coordinate with internal teams and handle customer escalations.

Skills

Leadership

Coaching

Communication

CRM familiarity

Telemarketing tools

Tools

CRM Systems

Telemarketing software

Job description

Lead and motivate the telemarketing team to achieve KPIs and sales targets.

Monitor team performance and provide regular coaching and feedback.

Develop telemarketing strategies and call scripts.

Manage lead distribution, performance tracking, and reporting.

Coordinate with internal teams and handle customer escalations.

Requirements

Minimum 3 years of telemarketing/telesales experience, including 1 year in a team leader role.

Proven track record in achieving targets and managing teams.

Strong leadership, coaching, and communication skills.

Familiar with CRM systems and telemarketing tools.

Adaptable, detail-oriented, and target-driven.

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Telemarketing Team Leader?
• Do you have experience in a sales role?
• Which of the following Microsoft Office products are you experienced with?