Telecom Accounts & Growth Manager

PT Telkomsel Ekosistem Digital; Jakarta Selatan; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

INDICO, Telkomsel Group’s digital unit, is seeking a hands-on Sales and Business Development professional to drive revenue growth in telecommunications and digital services. You will develop sales plans, manage customer acquisition and retention, and build strong relationships with customers and partners.

The role requires 3-5 years in sales or commercial roles, a bachelor’s degree in business or related fields, and a proven ability to negotiate, analyze data in Excel/Sheets, and translate

Qualifications

• Bachelor's degree in Business, Marketing, Management, Communications, Telecommunications, or related fields.
• 3-5 years of experience in Sales, Business Development, Account Management, or Commercial roles, preferably within telecommunications, digital services, technology, or ICT industry.
• Experience handling B2B/B2C customers, corporate clients, or business partners is preferred.
• Strong skills in customer relationship management, negotiation, communication, after-sales including retention programs.
• Strong commercial mindset with the ability to identify customer needs and business opportunities.
• Experience working with Telco operators, digital platforms, technology vendors, or telecom-related products/services is a plus.

Responsibilities

• Develop and execute sales plans, promotional programs, and marketing initiatives to drive revenue growth in the telecommunications and digital services industry.
• Manage sales activities, customer acquisition, customer retention, and complaint/claim resolution.
• Identify and manage new customer prospects, including order handling and fulfillment processes.
• Build and maintain strong relationships with customers, business partners, and relevant stakeholders.
• Manage marketing operations, promotional programs, and events to support telecom/digital product adoption.
• Monitor sales performance, customer retention, and transaction trends to identify opportunities for business growth.
• Collaborate with internal teams and external partners to ensure smooth delivery of telecommunication and digital services.
• Propose pricing limits for Telco products, based on market conditions, competitor pricing, and profitability review.
• Propose partnership agreements (NDA, BAK, PKS) to ensure scope of work, business scheme, roles, timeline, and commercial terms are agreed by all parties and meet legal and compliance requirements.
• Translate partner needs into a business proposal and into business requirements for the backend team.

Skills

Customer relationship management

Negotiation

Communication

Retention programs

Commercial mindset

Sales planning

Data analysis (Excel/Sheets)

Education

Bachelor's degree in Business/Marketing/Management/Communications/Telecommunications

Tools

Microsoft Excel

Google Sheets

Job description

INDICO, Telkomsel Group’s digital unit, is seeking a hands-on Sales and Business Development professional to drive revenue growth in telecommunications and digital services. You will develop sales plans, manage customer acquisition and retention, and build strong relationships with customers and partners.

The role requires 3-5 years in sales or commercial roles, a bachelor’s degree in business or related fields, and a proven ability to negotiate, analyze data in Excel/Sheets, and translate