TechOps (Technology Operations)

NawaData; Daerah Khusus Ibukota Jakarta; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

A leading IT services provider in Jakarta is looking for a TechOps (Technology Operations) professional. You will provide first-level technical support and escalate issues to the engineering team. The role requires strong log investigation skills and clear communication. The ideal candidate holds a Bachelor's in Computer Science, has at least 1 year of relevant experience, and is willing to work on-site in Palmerah, Jakarta. This is a full-time position on a 6-month contract with the possibility of extension.

Qualifications

• 1 year of experience in TechOps, Software Development, or Operations.
• Familiarity with financial transaction flows.
• Experience with system and application logs.
• Experience with system logs, application logs, or monitoring tools (Datadog).
• Ability to respond quickly and accurately during incidents or service disruptions.
• Clear written and verbal communication, especially in documenting investigation steps for non-technical stakeholders.
• Able to work independently or collaboratively in a fast-paced operational environment.
• Willing to be on-call or provide support outside regular hours during high-impact incidents.
• Willing to work onsite in Palmerah, West Jakarta.
• Contract-based 6 months (review to extend).
• Able to standby during Idul Fitri holiday.

Responsibilities

• Act as first-level technical support for log investigation.
• Escalate bugs or abnormal system behavior to the engineering team.
• Extract and organize data from logs to support operations.
• Monitor and analyze system/application from various sources (e.g., Log, Datadog).

Skills

Technical support

Log investigation

System monitoring

Clear communication

Ability to work independently

Education

Diploma 3 / Bachelor’s Degree in Computer Science

Tools

Datadog

Job description

Join to apply for the TechOps (Technology Operations) role at NawaData.

Responsibilities

• Act as first-level technical support for log investigation during operational incidents or error reports.
• Escalate potential bugs or abnormal system behavior to the engineering/development team as needed.
• Extract and organize data from logs to support operational needs.
• Monitor and analyze system/application from various sources (e.g., Log, Datadog).

Qualifications

• Diploma 3 / Bachelor’s Degree in Computer Science or equivalent.
• Having a minimum of 1 year of experience in TechOps, Software Development, System Administration, or Operations.
• Familiarity with financial transaction flows (e.g., inquiry & payment processing, balance checking, settlement).
• Experience working with system logs, application logs, or monitoring tools (e.g., Datadog).
• Ability to respond quickly and accurately during incidents or service disruptions.
• Clear written and verbal communication, especially in documenting investigation steps and explaining technical findings to non‑technical stakeholders.
• Able to work independently or collaboratively in a fast‑paced and operationally critical environment.
• Willing to be on‑call or provide support outside of regular hours during high‑impact incidents (if needed).
• Willing to work onsite in Palmerah, West Jakarta.
• Contract based 6 months (will be reviewed to extend).
• Able to standby during Idul Fitri holiday.

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Information Technology

Industries

IT Services and IT Consulting

Location

Palmerah, West Jakarta, Indonesia (Onsite)

Referrals

Referrals increase your chances of interviewing at NawaData by 2x.