TechOps & IT Support Leader

Noraa & Co.; Daerah Khusus Ibukota Jakarta; On-site; IDR 1,246,216,841 - 1,780,309,774; Full time

Job summary

Noraa & Co. is seeking a Head of TechOps / IT Support in Jakarta, responsible for leading technology operations and IT support for the company's growth. You will ensure reliable technology support across business units and operational teams.

The ideal candidate will have strong experience in IT operations, familiarity with ITSM, and effective team leadership abilities. This role requires excellent stakeholder management skills and the ability to scale IT operations effectively.

Qualifications

• Strong experience in IT operations or TechOps with a service-oriented mindset.
• Experience managing operational support processes and IT support teams.
• Familiarity with ITSM and ticketing systems.

Responsibilities

• Lead IT support, service desk, and workplace technology operations.
• Own SLA, escalation, and support quality.
• Manage hardware and software lifecycle and access provisioning.

Skills

IT operations

TechOps leadership

Service desk management

Infrastructure support

Stakeholder management

Job description

Noraa & Co. is seeking a Head of TechOps / IT Support in Jakarta, responsible for leading technology operations and IT support for the company's growth. You will ensure reliable technology support across business units and operational teams.

The ideal candidate will have strong experience in IT operations, familiarity with ITSM, and effective team leadership abilities. This role requires excellent stakeholder management skills and the ability to scale IT operations effectively.