Staff Administrasi: Pengelola Data & Dokumen

Pt Permai Nusa Indah; Tangerang; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

NTT DATA is seeking a Data Center Ops Senior Analyst in Bekasi, Indonesia. You will perform essential data center tasks, manage server and storage equipment, and coordinate with vendors for repairs and escalations. The role requires hands-on knowledge of rack & stack, cabling, and first-level monitoring.

Daily responsibilities include change and incident handling, asset management, and support across 7x24 operations. Travel up to 25% may be needed; a valid driver’s license is preferred.

Qualifications

• 3–5 years of experience in Data Center support
• Basic knowledge of Data Center components: servers, storage, network, cabling
• Fluent in English; valid driver’s license; able to travel 0–25%

Responsibilities

• Perform weekly sweeps of server/storage equipment and collect diagnostic data
• Troubleshoot server, network, and fiber/copper connectivity issues
• Open and coordinate vendor support cases (HPE, Dell, IX, etc.)
• Escort vendor contractors for repairs and ensure alignment with operations
• Support rack, stack, patching, and equipment movement with partner
• Manage asset records and perform cycle counts; update installation documentation
• Participate in incident and change management processes
• Take shifts (1st: 07:00–19:00, 2nd: 19:00–07:00) including public holidays; 24/7 site at Bekasi, Indonesia

Skills

Data Center operations

Server hardware troubleshooting

Network troubleshooting

Patch panel/cabling

Vendor coordination

SNow use

English proficiency

Driver's license

Willing to travel 0–25%

Education

High School Degree or equivalent

Bachelor's Degree in IT or related field preferred

Tools

ServiceNow

Cisco/Dell/HPE hardware familiarity

Job description

Job Description

As the Technician - Data Center, you will be responsible for effectively performing assigned tasks in a data center, including general datacenter, servers and network devices set up, maintenance and troubleshooting. You will be accountable for setup and operational functions, assembly, equipment operation, general maintenance and housekeeping at assigned project locations.

Responsibilities

• Perform weekly sweeps of server and storage equipment in the data center, detecting hardware and network connectivity issues; collect and analyze ipmi-sel data and vendor-specific platform management logs
• Diagnose server and storage equipment connectivity issues, including basic troubleshooting of network transceiver and optical fiber signal strength problems, using tools and procedures established in the data center
• Use collected diagnostic information to engage vendor support organizations (HPE, Dell, IX, etc.) by opening support cases and following up on hardware fixes and investigations as requested
• Collaborate with the data center operations team to manage the logistical aspects of the break-and-fix process, including escorting vendor contractors for repairs and ensuring alignment with established operational practices
• Oversee the logistical aspects of Return Material Authorization (RMA) processes for components such as rPDUs, network switches, and field-replaceable units (PSU, fan modules, controller modules)
• Provide hardware support for installations, moves, additions, and changes
• Decommission IT equipment such as HDD/SSD, networks, servers, storage, and backup devices
• Conduct regular physical and visual inspections of equipment and data center facilities
• Manage inventory records and perform regular cycle counts to ensure asset accuracy
• Update documentation for structured cabling and materials during new installations
• Oversee capacity management in terms of space, power, cooling, and patch panel port availability
• Understand and follow incident and change management processes
• Submit regular reports on move, change, support requests, and other activities, maintaining continuous improvement efforts
• Light traveling from site to site
• Perform other duties as assigned

Qualifications

• High School Degree or Equivalent required; Bachelor's Degree - IT Business or related field preferred
• Licenses/Certificates/Designations: CCNA and CCNP preferred
• 2 years in an enterprise Data Center environment with strong knowledge of data center best practices
• Proficiency in troubleshooting and diagnosing server hardware issues from major vendors
• Experience troubleshooting Ethernet network connectivity issues, including RJ45 copper uplinks and LC/MPO fiber uplinks
• Good understanding of data cabling and patching
• Strong organizational and communication skills with the ability to manage multiple competing priorities
• Ability to respond promptly to issues, provide updates, and elevate when necessary
• Fluent in English
• Valid driver's license
• Ability to travel 0% - 25%
• Basic computer skills preferred
• Field Service or Data Center Technician experience preferred

Working Environment

Data Center - The data center work environment is a highly secure, physically demanding, and structured operation, characterized by its loud, controlled temperature conditions and 24/7/365 uptime. The environment demands a high attention to detail and strong problem-solving skills to manage and troubleshoot critical equipment during regular operation and in emergency situations. Lifting up to 50 lbs, regular bending, stooping, climbing and long periods of walking / standing will be required.

Physical Expectations

• Work is physically strenuous, and workers are required to lift heavy packages up to 50 pounds.
• Work may require excessive bending or stooping.
• Employee required to walk long distances repeatedly throughout the day.
• Employee required to climb ladders.
• Employee required to use hand tools.

Req ID

We are currently seeking a Data Center Ops Senior Analyst to join our team in Bekasi, Jawa Barat (ID-JB), Indonesia (ID).

Job Requirement

• Candidate should have 3-5 years of experience working as Data Center support, basic knowledge of Data Center components such as Server, Storage, Network, Cabling (UTP, Fiber) is required
• Data Center Ops Senior Analyst role follows the daily Data Center checklist provided to perform required action. This is inclusive of vendor coordination, escort support, Continuity of Business support and level 1 - Network/Voice support for the change/BAU tasks under SME guidance at site accordingly.
• Candidate should know the basic Operations in Data Center running environment and process follow within Data Center
• Follow the Standard instructions given SA (via SNow) or Data Center Management for activities such as rack & stack, cable patching, server health check, etc
• Work with Designated Partner for racking and stacking of server and all movement of servers will be managed by partner, Operator has to help rack and stack during initial stage
• Monitor the country Data Center servers status in terms of physical health check (Monitoring only involves for first level of work) and record in standard report
• Work with SA for console access and any approved process needs to follow in Data Center
• Follow the standard operating procedure of banking Data Center Operation, which are standard across the region
• Work on Service Now tickets / Request for any action required for first level monitoring and engage right team for next course of action
• Hands and legs support in case of escorting partner or any change worked required in Data Center
• Support with shift work rotation (1st shift at 7-19, 2nd shift at 19-7) including public holiday, this can be changed if business needed
• Willing to be placed at 24/7 site in Cibitung, Bekasi

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

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