Head of TechOps / IT Support

Noraa & Co.; Daerah Khusus Ibukota Jakarta; On-site; IDR 1,246,216,841 - 1,780,309,774; Full time

Job summary

Noraa & Co. is seeking a Head of TechOps / IT Support in Jakarta, responsible for leading technology operations and IT support for the company's growth. You will ensure reliable technology support across business units and operational teams.

The ideal candidate will have strong experience in IT operations, familiarity with ITSM, and effective team leadership abilities. This role requires excellent stakeholder management skills and the ability to scale IT operations effectively.

Qualifications

• Strong experience in IT operations or TechOps with a service-oriented mindset.
• Experience managing operational support processes and IT support teams.
• Familiarity with ITSM and ticketing systems.

Responsibilities

• Lead IT support, service desk, and workplace technology operations.
• Own SLA, escalation, and support quality.
• Manage hardware and software lifecycle and access provisioning.

Skills

IT operations

TechOps leadership

Service desk management

Infrastructure support

Stakeholder management

Job description

About the job

Noraa & Co. is partnering with one of the top public companies in Indonesia to build a strong engineering organization as the backbone of the company's future growth.

Our client is entering a major technology transformation phase, where engineering, infrastructure, cybersecurity, database reliability, DevOps, and IT operations will play a critical role in supporting large-scale business operations across Indonesia.

We are currently hiring for several strategic and senior technical positions.

Position Overview

As the Head of TechOps / IT Support, you will lead technology operations, workplace IT, service desk, endpoint management, user support, and IT operational excellence. This role is critical to ensuring reliable technology support for internal users, business units, and operational teams.

Responsibilities

1. TechOps & IT Support Leadership
   • Lead IT support, service desk, endpoint management, and workplace technology operations.
   • Ensure reliable support for users across business and operational functions.
2. IT Service Management
   • Own SLA, escalation, incident handling, ticketing, documentation, and support quality.
   • Improve IT support processes, governance, and service delivery standards.
3. Asset & Access Management
   • Manage hardware, software, device lifecycle, access provisioning, and IT asset tracking.
   • Partner with information security to ensure proper access control and endpoint security.
4. Operational Excellence
   • Improve automation, reporting, knowledge base, and support efficiency.
   • Ensure IT operations can scale with the company's growth.
5. Team Leadership
   • Lead, coach, and develop TechOps / IT support teams.
   • Build a service-oriented and accountable support culture.

Qualifications

• Strong experience in IT operations, TechOps, service desk, infrastructure support, or enterprise IT.
• Experience managing IT support teams and operational support processes.
• Familiarity with ITSM, ticketing systems, endpoint management, IAM, device management, and asset management.
• Strong stakeholder management, people leadership, and service mindset.
• Experience supporting large-scale operational businesses is highly preferred.