Head of TechOps / IT Support

Noraa & Co.; Jakarta Pusat; On-site; IDR 1,004,400,000 - 1,450,800,000; Full time

Job summary

Noraa & Co. is partnering with a top public company in Indonesia to strengthen the engineering backbone for future growth. We seek a Head of TechOps / IT Support to lead technology operations, service desk, endpoint management, and workplace IT.

The role emphasizes defining SLA, incident handling, governance, and scalable IT operations. You will guide a team of IT professionals, collaborate with security, and ensure reliable user support across the organization.

Qualifications

• Strong experience in IT operations, TechOps, service desk, infrastructure support, or enterprise IT.
• Experience managing IT support teams and operational support processes.
• Familiarity with ITSM, ticketing systems, endpoint management, IAM, device management, and asset management.

Responsibilities

• TechOps & IT Support Leadership.
• Lead IT support, service desk, endpoint management, and workplace technology operations.
• Ensure reliable support for users across business and operational functions.
• IT Service Management: Own SLA, escalation, incident handling, ticketing, documentation, and support quality.
• Improve IT support processes, governance, and service delivery standards.
• Asset & Access Management: Manage hardware, software, device lifecycle, access provisioning, and IT asset tracking.
• Partner with information security to ensure proper access control and endpoint security.
• Operational Excellence: Improve automation, reporting, knowledge base, and support efficiency.
• Ensure IT operations can scale with the company's growth.
• Team Leadership: Lead, coach, and develop TechOps / IT support teams.

Skills

IT operations

TechOps

Service desk

Infrastructure support

Enterprise IT

Tools

ITSM systems

Ticketing systems

Endpoint management

IAM

Device management

Asset management

Job description

About The Job

Noraa & Co. is partnering with one of the top public companies in Indonesia to build a strong engineering organization as the backbone of the company's future growth.

Our client is entering a major technology transformation phase, where engineering, infrastructure, cybersecurity, database reliability, DevOps, and IT operations will play a critical role in supporting large-scale business operations across Indonesia.

We are currently hiring for several strategic and senior technical positions.

Position Overview

As the Head of TechOps / IT Support, you will lead technology operations, workplace IT, service desk, endpoint management, user support, and IT operational excellence. This role is critical to ensuring reliable technology support for internal users, business units, and operational teams.

Responsibilities

• TechOps & IT Support Leadership


• Lead IT support, service desk, endpoint management, and workplace technology operations.


• Ensure reliable support for users across business and operational functions.


• IT Service Management


• Own SLA, escalation, incident handling, ticketing, documentation, and support quality.


• Improve IT support processes, governance, and service delivery standards.


• Asset & Access Management


• Manage hardware, software, device lifecycle, access provisioning, and IT asset tracking.


• Partner with information security to ensure proper access control and endpoint security.


• Operational Excellence


• Improve automation, reporting, knowledge base, and support efficiency.


• Ensure IT operations can scale with the company's growth.


• Team Leadership


• Lead, coach, and develop TechOps / IT support teams.


• Build a service-oriented and accountable support culture.

Qualifications

• Strong experience in IT operations, TechOps, service desk, infrastructure support, or enterprise IT.


• Experience managing IT support teams and operational support processes.


• Familiarity with ITSM, ticketing systems, endpoint management, IAM, device management, and asset management.


• Strong stakeholder management, people leadership, and service mindset.


• Experience supporting large-scale operational businesses is highly preferred.