TechOps Leader: IT Service, Security & Scale

Noraa & Co.; Jakarta Pusat; On-site; IDR 1,004,400,000 - 1,450,800,000; Full time

Job summary

Noraa & Co. is partnering with a top public company in Indonesia to strengthen the engineering backbone for future growth. We seek a Head of TechOps / IT Support to lead technology operations, service desk, endpoint management, and workplace IT.

The role emphasizes defining SLA, incident handling, governance, and scalable IT operations. You will guide a team of IT professionals, collaborate with security, and ensure reliable user support across the organization.

Qualifications

• Strong experience in IT operations, TechOps, service desk, infrastructure support, or enterprise IT.
• Experience managing IT support teams and operational support processes.
• Familiarity with ITSM, ticketing systems, endpoint management, IAM, device management, and asset management.

Responsibilities

• TechOps & IT Support Leadership.
• Lead IT support, service desk, endpoint management, and workplace technology operations.
• Ensure reliable support for users across business and operational functions.
• IT Service Management: Own SLA, escalation, incident handling, ticketing, documentation, and support quality.
• Improve IT support processes, governance, and service delivery standards.
• Asset & Access Management: Manage hardware, software, device lifecycle, access provisioning, and IT asset tracking.
• Partner with information security to ensure proper access control and endpoint security.
• Operational Excellence: Improve automation, reporting, knowledge base, and support efficiency.
• Ensure IT operations can scale with the company's growth.
• Team Leadership: Lead, coach, and develop TechOps / IT support teams.

Skills

IT operations

TechOps

Service desk

Infrastructure support

Enterprise IT

Tools

ITSM systems

Ticketing systems

Endpoint management

IAM

Device management

Asset management

Job description

Noraa & Co. is partnering with a top public company in Indonesia to strengthen the engineering backbone for future growth. We seek a Head of TechOps / IT Support to lead technology operations, service desk, endpoint management, and workplace IT.

The role emphasizes defining SLA, incident handling, governance, and scalable IT operations. You will guide a team of IT professionals, collaborate with security, and ensure reliable user support across the organization.