Senior IT Support & Helpdesk — Fast-Paced Ops

Noraa & Co.; Daerah Khusus Ibukota Jakarta; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

Noraa & Co. is seeking a Senior IT Support / Helpdesk professional to provide hands-on technical support in a large-scale organization undergoing a major technology transformation in Jakarta.

The successful candidate will be responsible for day-to-day IT support, troubleshooting user issues, and maintaining a responsive support environment. Strong communication and service orientation are essential for this role.

Qualifications

• Solid experience in IT support, helpdesk, or service desk.
• Hands-on experience with user devices and connectivity issues.
• Good communication skills and service orientation.

Responsibilities

• Provide day‑to‑day IT support for users and devices.
• Assist with troubleshooting and resolving helpdesk tickets.
• Support network and connectivity issues.

Skills

IT support

Helpdesk support

Desktop support

Service desk

Networking

Communication

Tools

Ticketing systems

Endpoint management

Job description

Noraa & Co. is seeking a Senior IT Support / Helpdesk professional to provide hands-on technical support in a large-scale organization undergoing a major technology transformation in Jakarta.

The successful candidate will be responsible for day-to-day IT support, troubleshooting user issues, and maintaining a responsive support environment. Strong communication and service orientation are essential for this role.