Technical Support Officer

Indodana; Jakarta Pusat; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Indodana is seeking an IT support technician to assist users with application and system issues, troubleshoot problems, and document resolutions.

Required: Bachelor's in IT, 1 year of related experience (fresh graduates welcome), proficiency with Windows, basic Linux, and strong communication. Ability to work independently or in a team, plus Excel/Google Sheets skills are a plus.

Join a dynamic fintech team driving financial inclusion in Indonesia.

Qualifications

• Bachelor's degree in IT or related field.
• Minimum 1 year experience in similar roles; fresh graduates welcome.
• Familiar with Windows OS; basic Linux knowledge is a plus.
• Strong communication and problem-solving skills.
• Able to work independently and in a team.
• Experienced with Excel/Google Sheets processing.

Responsibilities

• Provide technical support to users for application and system issues.
• Troubleshoot and resolve technical problems in a timely manner.
• Handle user requests through tickets or customer service email.
• Document troubleshooting processes, solutions, and resolutions.
• Escalate complex issues to the appropriate IT team when necessary.

Skills

Windows OS

Linux basics

Excel/Sheets

Problem solving

Communication

Team player

Education

Bachelor's degree in Information Technology

Job description

Indodana Fintech is an OJK-licensed financial technology company that operates a credit marketplace for peer-to-peer loans. Our mission is to achieve financial inclusion by enabling lenders to provide loans to the 100 million underbanked Indonesians. Leveraging sophisticated big data and artificial intelligence technologies, we connect hundreds of lenders with creditworthy borrowers every day.
Our team hailed from Silicon Valley Tech companies such as Google, Microsoft, LinkedIn and Sofi as well as Indonesian startups such as Doku, Touchten. We have graduates from well known universities such as Universitas Indonesia, ITB, Stanford, University of Washington, Cornell and many others. We are building a company with the same culture of openness, transparency, drive and meritocracy as Silicon Valley companies. Join us in our cause to build a world class fintech company in Indonesia.

Job Description

• Provide technical support and assistance to users regarding application and system issues.
• Troubleshoot and resolve technical problems in a timely and effective manner.
• Handle user requests and technical incidents received through ticketing systems or customer service email.
• Document troubleshooting processes, solutions, and incident resolutions.
• Escalate complex technical issues to the appropriate IT team or other internal departments when necessary.

Qualifications

• Bachelor's degree in Information Technology or a related field.
• Minimum 1 Year of experience in similar positions.Fresh graduates with internship experience are equally valued
• Familiar with Windows operating systems; knowledge of Linux is an advantage.
• Strong communication and problem-solving skills.
• Ability to work independently as well as in a team.
• Willing to handle technical issues and provide customer service support.
• Experienced & skilled in Excel / Google Sheets processing.
• Disciplined and results-oriented in achieving quality & speedy execution.
• Skilled in Data base query and can read the log system data.

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