Fintech Technical Support Specialist

Indodana; Jakarta Pusat; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Indodana is seeking an IT support technician to assist users with application and system issues, troubleshoot problems, and document resolutions.

Required: Bachelor's in IT, 1 year of related experience (fresh graduates welcome), proficiency with Windows, basic Linux, and strong communication. Ability to work independently or in a team, plus Excel/Google Sheets skills are a plus.

Join a dynamic fintech team driving financial inclusion in Indonesia.

Qualifications

• Bachelor's degree in IT or related field.
• Minimum 1 year experience in similar roles; fresh graduates welcome.
• Familiar with Windows OS; basic Linux knowledge is a plus.
• Strong communication and problem-solving skills.
• Able to work independently and in a team.
• Experienced with Excel/Google Sheets processing.

Responsibilities

• Provide technical support to users for application and system issues.
• Troubleshoot and resolve technical problems in a timely manner.
• Handle user requests through tickets or customer service email.
• Document troubleshooting processes, solutions, and resolutions.
• Escalate complex issues to the appropriate IT team when necessary.

Skills

Windows OS

Linux basics

Excel/Sheets

Problem solving

Communication

Team player

Education

Bachelor's degree in Information Technology

Job description

Indodana is seeking an IT support technician to assist users with application and system issues, troubleshoot problems, and document resolutions.

Required: Bachelor's in IT, 1 year of related experience (fresh graduates welcome), proficiency with Windows, basic Linux, and strong communication. Ability to work independently or in a team, plus Excel/Google Sheets skills are a plus.

Join a dynamic fintech team driving financial inclusion in Indonesia.